How To Fix MSR_SD252 - Approval workflow for the return is not triggered.

SAP Error Message - Details

• Message type: E = Error

• Message class: MSR_SD - Multistep returns

• Message number: 252

• Message text: Approval workflow for the return is not triggered.

What causes this issue?

You have already set an approval block manually for one or more items.
This will interrupt the automatic approval workflow that has been set up
for the return.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

We suggest removing the block from all relevant items (by setting the
approval block to <ZH>blank</>)<(>,<)> so that the approval workflow can
be initiated properly.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message MSR_SD252 - Approval workflow for the return is not triggered. ?

  The SAP error message MSR_SD252, which states "Approval workflow for the return is not triggered," typically occurs in the context of managing returns in the SAP system, particularly when dealing with sales and distribution (SD) processes. This error indicates that the system is unable to initiate the approval workflow for a return order, which can be due to several reasons.
  Causes:
  
  
  Workflow Configuration Issues: The approval workflow may not be properly configured in the SAP system. This could include missing or incorrect settings in the workflow definition or the workflow itself not being activated.
  
  
  Return Order Type: The specific return order type being used may not be linked to a workflow. Each return order type can have its own workflow settings, and if the type does not have an associated workflow, the approval process will not trigger.
  
  
  User Authorizations: The user attempting to process the return may not have the necessary authorizations to trigger the workflow. This can prevent the workflow from being initiated.
  
  
  System Settings: There may be system settings or parameters that are not correctly set, which can affect the triggering of workflows.
  
  
  Technical Issues: There could be technical issues or bugs in the SAP system that are preventing the workflow from being triggered.
  
  
  Solutions:
  
  
  Check Workflow Configuration: Review the workflow configuration in the SAP system. Ensure that the workflow for the return order type is correctly defined and activated. You can do this by using transaction codes like SWDD (Workflow Builder) to check the workflow definition.
  
  
  Verify Return Order Type Settings: Ensure that the return order type you are using is correctly configured to trigger the approval workflow. This can be checked in the configuration settings for sales document types.
  
  
  Review User Authorizations: Check the user roles and authorizations to ensure that the user has the necessary permissions to initiate the workflow. This can be done through transaction code SU01 (User Maintenance).
  
  
  Check System Settings: Review any relevant system settings or parameters that may affect workflow triggering. This may involve consulting with your SAP Basis or technical team.
  
  
  Consult SAP Notes: Look for any relevant SAP Notes or patches that may address known issues related to this error message. SAP Notes can provide fixes or workarounds for specific problems.
  
  
  Testing and Debugging: If the issue persists, consider testing the workflow in a development or quality assurance environment. You can also use transaction SWI1 (Work Item Selection) to monitor workflow instances and identify any errors.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWDD (Workflow Builder), SWI1 (Work Item Selection), and SU01 (User Maintenance) for troubleshooting.
  SAP Documentation: Refer to SAP Help documentation for detailed information on workflows and return order processing.
  SAP Community: Engage with the SAP Community forums for insights and solutions from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify the cause of the MSR_SD252 error and implement a solution to resolve it.