How To Fix MSR_SD020 - Item &1 cannot be changed

SAP Error Message - Details

• Message type: E = Error

• Message class: MSR_SD - Multistep returns

• Message number: 020

• Message text: Item &1 cannot be changed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message MSR_SD020 - Item &1 cannot be changed ?

  The SAP error message MSR_SD020, which states "Item &1 cannot be changed," typically occurs in the context of sales and distribution (SD) processes. This error indicates that the specific item (denoted by &1) in a sales document (like a sales order, delivery, or billing document) cannot be modified due to certain conditions or statuses associated with that item.
  Causes:
  
  Document Status: The item may be in a status that does not allow changes, such as being part of a completed or delivered document.
  Item Type: Certain item types may have restrictions on modifications after a certain point in the process.
  Dependencies: The item may have dependencies on other items or documents that prevent changes.
  User Authorizations: The user may not have the necessary authorizations to make changes to the item.
  Locked Document: The document may be locked by another user or process, preventing changes.
  
  Solutions:
  
  Check Document Status: Review the status of the sales document and the specific item. If the document is completed or delivered, you may need to create a new document or make adjustments in a different way (e.g., credit memo).
  Review Item Type: Ensure that the item type allows for changes at the current stage of processing. If not, consider the appropriate process for handling the item.
  Check Dependencies: Investigate if there are any dependencies or linked documents that are causing the restriction. Resolve any issues with related items or documents.
  User Authorizations: Verify that the user has the necessary permissions to modify the item. If not, contact your SAP security administrator to adjust the authorizations.
  Unlock Document: If the document is locked, determine who has it locked and coordinate with them to unlock it or wait until they are finished.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA02 (Change Sales Order), VL02N (Change Outbound Delivery), or VF02 (Change Billing Document) to navigate to the document in question.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation or help files for more detailed information on item statuses and restrictions in sales documents.
  
  If the issue persists after checking these areas, it may be beneficial to consult with your SAP support team or refer to SAP community forums for additional insights.