How To Fix MSR_SD018 - Advanced Returns Management is not active

SAP Error Message - Details

• Message type: E = Error

• Message class: MSR_SD - Multistep returns

• Message number: 018

• Message text: Advanced Returns Management is not active

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message MSR_SD018 - Advanced Returns Management is not active ?

  The SAP error message MSR_SD018 indicates that the Advanced Returns Management (ARM) functionality is not active in your SAP system. This feature is part of the SAP Customer Relationship Management (CRM) and is used to manage product returns in a more sophisticated manner than standard return processes.
  Cause:
  The error typically occurs when:
  
  The Advanced Returns Management component is not activated in your SAP system.
  The necessary configuration settings for ARM have not been completed.
  The user does not have the required authorizations to access the ARM functionality.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Activate Advanced Returns Management:
  
  Go to the SAP Customizing Implementation Guide (IMG).
  Navigate to Sales and Distribution > Basic Functions > Returns Management > Advanced Returns Management.
  Check if the Advanced Returns Management is activated. If not, you may need to activate it.
  
  
  
  Check Configuration:
  
  Ensure that all necessary configuration settings for ARM are completed. This includes defining return reasons, return types, and any other relevant settings.
  You may need to consult the SAP documentation or your SAP consultant for specific configuration steps.
  
  
  
  User Authorizations:
  
  Verify that the user encountering the error has the necessary authorizations to access the Advanced Returns Management functionality.
  You may need to work with your SAP security team to ensure that the appropriate roles and authorizations are assigned.
  
  
  
  System Settings:
  
  Ensure that your system is on a version that supports Advanced Returns Management. If you are on an older version, you may need to upgrade.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  
  
  Related Information:
  
  Documentation: Refer to the official SAP documentation for Advanced Returns Management for detailed configuration and usage instructions.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Support: If the issue persists after following the above steps, consider reaching out to SAP Support for further assistance.
  
  By following these steps, you should be able to resolve the MSR_SD018 error and successfully activate and use the Advanced Returns Management functionality in your SAP system.