How To Fix MSR_SD018 - Advanced Returns Management is not active

MSR_SD018 - Overview

• Message type: E = Error

• Message class: MSR_SD - Multistep returns

• Message number: 018

• Message text: Advanced Returns Management is not active

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message MSR_SD018 - Advanced Returns Management is not active ?

  The SAP error message MSR_SD018 indicates that the Advanced Returns Management (ARM) functionality is not active in your SAP system. This feature is part of the SAP Customer Relationship Management (CRM) and is used to manage product returns in a more sophisticated manner than standard return processes.
  
  Cause:
  The error typically occurs when:
  
  The Advanced Returns Management component is not activated in your SAP system.
  The necessary configuration settings for ARM have not been completed.
  The user does not have the required authorizations to access the ARM functionality.
  
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Activate Advanced Returns Management:
  
  Go to the SAP Customizing Implementation Guide (IMG).
  Navigate to Sales and Distribution > Basic Functions > Returns Management > Advanced Returns Management.
  Check if the Advanced Returns Management is activated. If not, you may need to activate it.
  
  
  
  Check Configuration:
  
  Ensure that all necessary configuration settings for ARM are completed. This includes defining return reasons, return types, and any other