How To Fix MSR_REFUND028 - Credit memo has already been created; cancellation not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: MSR_REFUND - Messages for FDM-Transactions

• Message number: 028

• Message text: Credit memo has already been created; cancellation not possible

What causes this issue?

Within the <LS>Internal Refund Determination</> transaction, you have
cancelled the processing of a credit memo in foreground. This
cancellation means that you discard the changes you have entered for the
credit memo document in foreground processing but you do not cancel the
document creation. This is due to the fact that in the <LS>Internal
Refund Determination</> transaction the system has already created the
credit memo document in background before you navigate to the dialog
screen for the change of the credit memo.

System Response

The system keeps the automatically created credit memo document without
changes.

How to fix this error?

Call transaction <LB>VF11</> <LS>Cancel Billing Document</> if you want
to cancel the credit memo document.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message MSR_REFUND028 - Credit memo has already been created; cancellation not possible ?

  The SAP error message MSR_REFUND028 indicates that a credit memo has already been created for a specific transaction, and therefore, a cancellation of that transaction is not possible. This error typically arises in the context of financial transactions, particularly in the area of refunds or credit memos in SAP.
  Cause:
  
  Existing Credit Memo: The primary cause of this error is that a credit memo has already been generated for the invoice or transaction in question. SAP does not allow the cancellation of a transaction if a credit memo has already been processed.
  Incorrect Transaction Flow: The user may be attempting to cancel a transaction that has already been finalized with a credit memo, leading to this error.
  Data Integrity: SAP maintains data integrity and prevents actions that could lead to inconsistencies in financial records.
  
  Solution:
  
  Check Existing Credit Memos: Verify if a credit memo has indeed been created for the transaction. You can do this by checking the relevant documents in the SAP system.
  
  Use transaction codes like FB03 (Display Document) to view the credit memo.
  
  
  Review Transaction History: Look at the transaction history to understand the flow of documents related to the original invoice. This can help clarify why the cancellation is not possible.
  Reverse the Credit Memo: If you need to cancel the transaction, you may need to reverse the existing credit memo first. This can typically be done using transaction codes like FB08 (Reverse Document) or FBRA (Reset Cleared Items).
  Consult with Finance Team: If you are unsure about the implications of reversing a credit memo, consult with your finance or accounting team to ensure compliance with financial policies and procedures.
  Use Alternative Processes: If cancellation is not possible due to business rules, consider alternative processes for handling the situation, such as issuing a new credit memo or adjusting the original transaction.
  
  Related Information:
  
  Documentation: Refer to SAP documentation or help files for more detailed information on credit memos and cancellation processes.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  FB03: Display Document
  FB08: Reverse Document
  FBRA: Reset Cleared Items
  
  
  User Roles and Permissions: Ensure that you have the necessary permissions to view and reverse financial documents in SAP.
  SAP Notes: Check SAP Notes for any specific patches or updates related to this error message, as there may be known issues or fixes provided by SAP.
  
  By following these steps, you should be able to address the MSR_REFUND028 error effectively.