How To Fix MSR_REFUND026 - Split quantity differs from open qty for refunding; you cannot copy data

SAP Error Message - Details

• Message type: E = Error

• Message class: MSR_REFUND - Messages for FDM-Transactions

• Message number: 026

• Message text: Split quantity differs from open qty for refunding; you cannot copy data

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message MSR_REFUND026 - Split quantity differs from open qty for refunding; you cannot copy data ?

  The SAP error message MSR_REFUND026 indicates that there is a discrepancy between the split quantity and the open quantity available for refunding. This typically occurs in the context of processing refunds in SAP, particularly when dealing with returns or credit memos.
  Cause:
  
  
  Quantity Mismatch: The quantity you are trying to refund (split quantity) does not match the quantity that is still open for refunding. This can happen if:
  
  The quantity has already been partially refunded.
  There are multiple items or line items involved, and the quantities are not aligned.
  There are changes in the order or return document that have not been updated in the system.
  
  
  
  Data Entry Errors: Manual entry errors when inputting quantities for refunds can lead to mismatches.
  
  
  System Configuration Issues: Sometimes, the configuration settings in SAP related to returns and refunds may not be set up correctly, leading to inconsistencies.
  
  
  Solution:
  
  
  Check Open Quantities: Verify the open quantities for the item you are trying to refund. You can do this by checking the original sales order or return document to see how much is still available for refunding.
  
  
  Adjust Split Quantity: Ensure that the split quantity you are trying to enter matches the open quantity. If you are trying to refund a partial amount, make sure that the quantity you are entering does not exceed what is available.
  
  
  Review Previous Transactions: Look at any previous refunds or adjustments made for the same item. This can help identify if there were any partial refunds that were not accounted for.
  
  
  Correct Data Entry: If the error is due to manual entry, correct the quantities being entered to ensure they match.
  
  
  Consult Documentation: Review SAP documentation or help files related to the refund process to ensure that you are following the correct procedures.
  
  
  System Configuration: If the issue persists, it may be necessary to consult with your SAP administrator or support team to check if there are any configuration issues that need to be addressed.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA01 (Create Sales Order), VA02 (Change Sales Order), VA03 (Display Sales Order), and VF01 (Create Billing Document) to navigate through the sales and refund processes.
  SAP Notes: Check SAP Notes for any known issues or patches related to refund processing that may address this error.
  User Roles and Permissions: Ensure that you have the necessary permissions to process refunds and that your user role is correctly configured in SAP.
  
  By following these steps, you should be able to resolve the MSR_REFUND026 error and successfully process the refund.