How To Fix MSR_REFUND020 - Split quantity exceeds item quantity; some items will be ignored

MSR_REFUND020 - Overview

• Message type: E = Error

• Message class: MSR_REFUND - Messages for FDM-Transactions

• Message number: 020

• Message text: Split quantity exceeds item quantity; some items will be ignored

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message MSR_REFUND020 - Split quantity exceeds item quantity; some items will be ignored ?

  The SAP error message MSR_REFUND020 indicates that there is an issue with the quantity being processed in a refund or return transaction. Specifically, the error states that the split quantity exceeds the item quantity, meaning that the system is trying to process a quantity that is greater than what is available for that particular item.
  
  Cause:
  
  Quantity Mismatch: The quantity specified for the refund or return exceeds the quantity that was originally sold or is available in the inventory.
  Incorrect Data Entry: There may have been a manual error in entering the quantity for the refund or return.
  Split Quantities: If the item has been split into different batches or lots, the system may not be able to process the refund correctly if the total quantity exceeds the available quantity in those splits.
  
  Configuration Issues: There may be configuration settings in the SAP system that are not aligned with the business process for handling returns