How To Fix MSR_REFUND020 - Split quantity exceeds item quantity; some items will be ignored

SAP Error Message - Details

• Message type: E = Error

• Message class: MSR_REFUND - Messages for FDM-Transactions

• Message number: 020

• Message text: Split quantity exceeds item quantity; some items will be ignored

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message MSR_REFUND020 - Split quantity exceeds item quantity; some items will be ignored ?

  The SAP error message MSR_REFUND020 indicates that there is an issue with the quantity being processed in a refund or return transaction. Specifically, the error states that the split quantity exceeds the item quantity, meaning that the system is trying to process a quantity that is greater than what is available for that particular item.
  Cause:
  
  Quantity Mismatch: The quantity specified for the refund or return exceeds the quantity that was originally sold or is available in the inventory.
  Incorrect Data Entry: There may have been a manual error in entering the quantity for the refund or return.
  Split Quantities: If the item has been split into different batches or lots, the system may not be able to process the refund correctly if the total quantity exceeds the available quantity in those splits.
  Configuration Issues: There may be configuration settings in the SAP system that are not aligned with the business process for handling returns or refunds.
  
  Solution:
  
  Verify Item Quantity: Check the original sales order or inventory records to confirm the quantity of the item that was sold. Ensure that the quantity you are trying to refund does not exceed this amount.
  Adjust Quantity: If the quantity entered for the refund is incorrect, adjust it to match the available quantity. Make sure to only process the quantity that is valid for refund.
  Check for Splits: If the item is split into different batches or lots, ensure that you are accounting for the available quantities in each split. You may need to process multiple refund transactions if necessary.
  Review Configuration: If the issue persists, review the configuration settings in SAP related to returns and refunds. Ensure that they are set up correctly to handle the business processes.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling refunds and returns, especially if there are unique business rules in place.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA01 (Create Sales Order), VA02 (Change Sales Order), and VA03 (Display Sales Order) to check the original sales data.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles: Ensure that the user has the appropriate permissions to process refunds and returns, as restrictions may lead to errors.
  Testing: If changes are made to the configuration or data, conduct thorough testing in a development or quality assurance environment before applying changes to the production system.
  
  By following these steps, you should be able to resolve the MSR_REFUND020 error and successfully process the refund or return transaction.