How To Fix MSR_REFUND018 - Item cannot be selected; open quantity for refunding is not available

SAP Error Message - Details

• Message type: E = Error

• Message class: MSR_REFUND - Messages for FDM-Transactions

• Message number: 018

• Message text: Item cannot be selected; open quantity for refunding is not available

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message MSR_REFUND018 - Item cannot be selected; open quantity for refunding is not available ?

  The SAP error message MSR_REFUND018 indicates that the item you are trying to select for a refund cannot be processed because there is no open quantity available for refunding. This typically occurs in the context of managing returns or refunds in SAP, particularly in the Materials Management (MM) or Sales and Distribution (SD) modules.
  Causes:
  
  No Open Quantity: The most common reason for this error is that the quantity of the item you are trying to refund has already been fully refunded or is not available for refunding due to prior transactions.
  Status of the Item: The item may be in a status that does not allow for refunds, such as being marked as completed or closed in the system.
  Incorrect Document Reference: The document you are referencing for the refund may not be correct or may not have the necessary open quantities.
  Stock Management Issues: If the item is managed in stock, there may be stock discrepancies or issues that prevent the item from being available for refund.
  Configuration Issues: There may be configuration settings in the SAP system that restrict the refund process for certain items or under certain conditions.
  
  Solutions:
  
  Check Open Quantities: Verify the open quantities for the item in question. You can do this by checking the relevant sales order, delivery, or return document to see if there are any quantities available for refund.
  Review Document Status: Ensure that the document you are trying to process is in the correct status and that it allows for refunds. If the document is completed, you may need to create a new return or refund request.
  Correct Document Reference: Make sure you are referencing the correct document and that it corresponds to the item you are trying to refund.
  Stock Check: If the item is managed in stock, check the stock levels and ensure that there are no discrepancies. You may need to perform a stock adjustment if necessary.
  Consult Configuration: If you suspect that the issue may be related to system configuration, consult with your SAP administrator or support team to review the settings related to refunds and returns.
  Use Transaction Codes: Utilize relevant transaction codes (like VA03 for sales orders, VL03N for deliveries, etc.) to check the status and details of the documents involved.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Review SAP documentation related to the refund process in your specific module (MM or SD) for additional guidance on handling returns and refunds.
  User Forums: Consider visiting SAP community forums or user groups where similar issues may have been discussed, and solutions shared by other users.
  
  If the problem persists after checking these areas, it may be beneficial to engage with your SAP support team for further investigation and resolution.