How To Fix MSR_MM010 - Enter a return reason

SAP Error Message - Details

• Message type: E = Error

• Message class: MSR_MM - MSR: Message class for MSR orders

• Message number: 010

• Message text: Enter a return reason

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message MSR_MM010 - Enter a return reason ?

  The SAP error message MSR_MM010 ("Enter a return reason") typically occurs in the context of processing returns in the Materials Management (MM) module. This error indicates that a return reason must be specified when you are trying to create a return delivery or a return order.
  Cause:
  The error is triggered when:
  
  You are attempting to process a return transaction (like a return delivery or return order) without providing a return reason.
  The return reason is a mandatory field in the transaction you are trying to execute, and it has not been filled in.
  
  Solution:
  To resolve the MSR_MM010 error, follow these steps:
  
  
  Identify the Transaction: Determine which transaction you are trying to execute (e.g., return delivery, return order).
  
  
  Locate the Return Reason Field: In the transaction screen, look for the field labeled "Return Reason" or similar. This is usually found in the header or item details of the return document.
  
  
  Enter a Return Reason: Select or enter a valid return reason from the available options. Return reasons are typically predefined in the system and can include options like defective item, wrong item sent, etc.
  
  
  Save the Transaction: After entering the return reason, proceed to save or complete the transaction.
  
  
  Check Configuration: If you are unsure about the available return reasons, you may need to check the configuration settings in the SAP system. This can usually be done by navigating to the relevant customizing settings in SPRO (SAP Project Reference Object).
  
  
  Related Information:
  
  
  Return Reasons Configuration: Return reasons can be configured in the SAP system. You can access this configuration through the following path in SPRO:
  
  Logistics Execution > Shipping > Delivery > Define Return Reasons.
  
  
  
  Documentation: Refer to SAP Help documentation for more details on return processing and the specific fields required in return transactions.
  
  
  User Permissions: Ensure that you have the necessary permissions to enter return reasons and process returns in the system.
  
  
  Training: If you are new to SAP or the MM module, consider undergoing training or reviewing user manuals to familiarize yourself with the return process and required fields.
  
  
  By following these steps, you should be able to resolve the MSR_MM010 error and successfully process your return transaction.