How To Fix MSR_MM012 - Enter a rejection reason

SAP Error Message - Details

• Message type: E = Error

• Message class: MSR_MM - MSR: Message class for MSR orders

• Message number: 012

• Message text: Enter a rejection reason

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message MSR_MM012 - Enter a rejection reason ?

  The SAP error message MSR_MM012 ("Enter a rejection reason") typically occurs in the context of materials management, particularly when dealing with goods receipts, returns, or quality inspections. This error indicates that a rejection reason must be specified for a particular transaction, such as when rejecting goods or materials.
  Cause:
  The error arises when a user attempts to process a transaction that requires a rejection reason, but none has been provided. This is often seen in scenarios like:
  
  Rejecting a delivery due to quality issues.
  Processing a return of defective goods.
  Handling a quality inspection where items do not meet the required standards.
  
  Solution:
  To resolve the MSR_MM012 error, follow these steps:
  
  
  Identify the Transaction: Determine the specific transaction you are trying to complete (e.g., goods receipt, return delivery, quality inspection).
  
  
  Locate the Rejection Reason Field: In the transaction screen, look for the field labeled "Rejection Reason" or similar. This field may be located in a tab or section related to quality management or goods movement.
  
  
  Enter a Rejection Reason: Select or enter an appropriate rejection reason from the available options. The reasons are usually predefined in the system and may include options like "Defective," "Not as Ordered," "Damaged," etc.
  
  
  Complete the Transaction: After entering the rejection reason, proceed to complete the transaction. The error should no longer appear.
  
  
  Related Information:
  
  
  Configuration: If you are a system administrator or have access to configuration settings, you may want to check the settings for rejection reasons in the SAP system. This can usually be done in the customizing settings under Materials Management (MM) or Quality Management (QM).
  
  
  User Training: Ensure that users are trained on the importance of entering rejection reasons and how to do so correctly. This can help prevent the error from occurring in the future.
  
  
  Documentation: Refer to SAP documentation or help files for more detailed information on handling goods movements and quality inspections, as well as the specific configuration of rejection reasons.
  
  
  Support: If the issue persists or if you need further assistance, consider reaching out to your SAP support team or consulting the SAP community forums for additional guidance.
  
  
  By following these steps, you should be able to resolve the MSR_MM012 error and continue with your transaction in SAP.