How To Fix MSR_INSP_MESSAGES244 - Customer &1 does not exist in sales area data &2 &3 &4

SAP Error Message - Details

• Message type: E = Error

• Message class: MSR_INSP_MESSAGES - Messages for Inspections

• Message number: 244

• Message text: Customer &1 does not exist in sales area data &2 &3 &4

What causes this issue?

You have entered a customer who is not assigned to the following sales
area data:
Sales organization &V2&
Distribution channel &V3&
Division &V4&

System Response

You cannot specify the follow-up activities <LS>In-House Repair</> or
<LS>External Repair</>.

How to fix this error?

In Customizing for <LS>Sales and Distribution</> under <LS>Billing ->
Intercompany Billing -> Assign Organizational Units by Plant</>, check
which organizational data is assigned to the plant.
In the <LS>Create Customer</> transaction (VD01), create the customer in
the sales area data mentioned above.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message MSR_INSP_MESSAGES244 - Customer &1 does not exist in sales area data &2 &3 &4 ?

  The SAP error message MSR_INSP_MESSAGES244 indicates that the customer specified in the transaction does not exist in the sales area data for the given sales organization, distribution channel, and division. This error typically occurs in the context of sales and distribution (SD) processes when trying to create or process sales documents.
  Cause:
  
  Customer Not Created: The customer may not have been created in the system for the specified sales area.
  Incorrect Sales Area: The sales area (sales organization, distribution channel, division) specified in the transaction does not match any existing sales area for the customer.
  Data Inconsistency: There may be inconsistencies in the master data, such as missing or incorrect entries in the customer master record.
  Customer Status: The customer might be flagged as inactive or blocked in the system.
  
  Solution:
  
  
  Check Customer Master Data:
  
  Go to the transaction code XD03 (Display Customer) or VD03 (Display Customer - Sales Area) and check if the customer exists in the system.
  Ensure that the customer is created for the correct sales area (sales organization, distribution channel, division).
  
  
  
  Create or Update Customer:
  
  If the customer does not exist, create it using transaction code XD01 (Create Customer) or VD01 (Create Customer - Sales Area).
  If the customer exists but not in the required sales area, you can extend the customer to the necessary sales area using transaction code XD02 (Change Customer) or VD02 (Change Customer - Sales Area).
  
  
  
  Verify Sales Area Data:
  
  Ensure that the sales area data is complete and correct. Check for any missing information that might be required for processing sales documents.
  
  
  
  Check Customer Status:
  
  Verify that the customer is not blocked or inactive. You can check this in the customer master data screen.
  
  
  
  Consult with Your SAP Administrator:
  
  If you are unable to resolve the issue, consult with your SAP administrator or support team for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD01: Create Customer (General Data)
  XD02: Change Customer (General Data)
  XD03: Display Customer (General Data)
  VD01: Create Customer (Sales Area)
  VD02: Change Customer (Sales Area)
  VD03: Display Customer (Sales Area)
  
  
  
  Master Data Maintenance: Ensure that the customer master data is maintained properly to avoid such errors in the future.
  
  
  Documentation: Refer to SAP documentation or help files for more detailed information on customer master data and sales area configuration.
  
  
  By following these steps, you should be able to resolve the error and ensure that the customer is correctly set up in the system for the required sales area.