How To Fix MSR_INSP_MESSAGES235 - You cannot select #Refunding After Receipt of Credit Memo#

SAP Error Message - Details

• Message type: E = Error

• Message class: MSR_INSP_MESSAGES - Messages for Inspections

• Message number: 235

• Message text: You cannot select #Refunding After Receipt of Credit Memo#

What causes this issue?

You want to select the <LS>Refunding After Receipt of Credit Memo</>
checkbox. However, this is not possible because you have already
selected one of the following checkboxes:
<LS>Release Credit Memo Request</>
<LS>Release Subsequent Delivery Free of Charge</>
You have therefore already chosen to compensate the customer with a
refund or replacement material.

System Response

The inspection cannot be saved.

How to fix this error?

Check your compensation criteria.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message MSR_INSP_MESSAGES235 - You cannot select #Refunding After Receipt of Credit Memo# ?

  The SAP error message MSR_INSP_MESSAGES235 with the description "You cannot select #Refunding After Receipt of Credit Memo#" typically occurs in the context of processing financial transactions, particularly when dealing with credit memos and refunds in the SAP system.
  Cause:
  This error usually arises when there is an attempt to process a refund after a credit memo has already been issued for the same transaction. In SAP, the system enforces certain business rules to prevent double processing of financial transactions. If a credit memo has been received, the system does not allow further refunds for that transaction, as it could lead to inconsistencies in financial reporting and accounting.
  Solution:
  To resolve this error, consider the following steps:
  
  
  Review Transaction History: Check the transaction history for the specific document or invoice to confirm whether a credit memo has already been issued. This can be done through the relevant transaction codes (e.g., FB03 for displaying documents).
  
  
  Verify Business Process: Ensure that the business process being followed is correct. If a credit memo has been issued, determine if a refund is still necessary or if the credit memo suffices.
  
  
  Adjust the Process: If a refund is indeed required after a credit memo, you may need to reverse the credit memo first (if applicable) and then process the refund. However, this should be done with caution and in accordance with your organization's financial policies.
  
  
  Consult Documentation: Refer to SAP documentation or your organization's internal guidelines for handling credit memos and refunds to ensure compliance with established procedures.
  
  
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or a consultant who can provide further assistance based on your specific configuration and business processes.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FB03 (Display Document), FB08 (Reverse Document), and FBL1N (Vendor Line Item Display) to help navigate and analyze the financial documents involved.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide additional insights or solutions that may not be immediately apparent.
  User Roles and Authorizations: Ensure that you have the necessary authorizations to perform the actions you are attempting. Sometimes, restrictions based on user roles can lead to errors.
  
  By following these steps, you should be able to address the error and proceed with the necessary financial transactions in SAP.