How To Fix MSITEM309 - Customer item data and corresponding information was archived

SAP Error Message - Details

• Message type: E = Error

• Message class: MSITEM - Line Item Display with ALV, RFITEM**

• Message number: 309

• Message text: Customer item data and corresponding information was archived

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message MSITEM309 - Customer item data and corresponding information was archived ?

  The SAP error message MSITEM309 indicates that the customer item data you are trying to access has been archived. This typically occurs in systems where data archiving is implemented to manage database size and improve performance. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Data Archiving: The specific customer item data has been archived as part of a data management strategy. Archiving is often done to remove old or less frequently accessed data from the active database.
  Accessing Archived Data: The error occurs when a user attempts to access data that has been archived and is no longer available in the active database.
  
  Solution:
  
  Check Archive Status: Verify if the data you are trying to access has indeed been archived. You can do this by checking the archive management settings in SAP.
  Use Archive Information System: If you need to access the archived data, you can use the Archive Information System (transaction code SARA) to view or retrieve archived data.
  Restore Data: If necessary, you can restore the archived data back to the active database, but this should be done with caution and typically requires administrative privileges.
  Consult with IT/Database Administrators: If you are unsure about how to proceed, it may be best to consult with your IT department or SAP Basis team, as they can provide guidance on accessing or restoring archived data.
  Review Archiving Policies: If this is a frequent issue, it may be worth reviewing the archiving policies and procedures in your organization to ensure they align with business needs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SARA (Archive Administration) and SARI (Archive Information System).
  Archiving Objects: Understand the specific archiving objects related to customer item data, as this will help in identifying what data has been archived.
  Documentation: Refer to SAP documentation or help resources for detailed instructions on managing archived data and understanding the implications of data archiving.
  User Training: Ensure that users are trained on how to handle archived data and the processes for accessing or restoring it.
  
  By following these steps, you should be able to address the MSITEM309 error and manage your archived customer item data effectively.