How To Fix MSITEM311 - Customer item data and corresponding information can be discarded

SAP Error Message - Details

• Message type: E = Error

• Message class: MSITEM - Line Item Display with ALV, RFITEM**

• Message number: 311

• Message text: Customer item data and corresponding information can be discarded

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message MSITEM311 - Customer item data and corresponding information can be discarded ?

  The SAP error message MSITEM311 indicates that there is an issue with customer item data in the system. This message typically arises in the context of material management and sales and distribution processes, particularly when dealing with customer-specific data for materials.
  Cause:
  The error message MSITEM311 usually occurs due to one of the following reasons:
  
  
  Missing Customer-Specific Data: The system is unable to find the necessary customer-specific data for the material in question. This could be due to the data not being maintained or incorrectly configured.
  
  
  Data Inconsistency: There may be inconsistencies in the data related to the customer and the material, such as mismatched records or incomplete entries.
  
  
  Data Deletion: The customer-specific data might have been deleted or marked for deletion, leading to the inability to retrieve the required information.
  
  
  Configuration Issues: There could be issues with the configuration settings in the SAP system that prevent the proper linking of customer data to materials.
  
  
  Solution:
  To resolve the MSITEM311 error, you can take the following steps:
  
  
  Check Customer-Specific Data:
  
  Navigate to the relevant transaction (e.g., VD03 for displaying customer master data) and verify that the customer-specific data for the material is correctly maintained.
  Ensure that the customer-material information exists and is complete.
  
  
  
  Maintain Customer Material Info Record:
  
  If the customer-specific data is missing, create or update the customer material info record using transaction MM01 or MM02.
  Ensure that all necessary fields are filled out correctly.
  
  
  
  Review Data Consistency:
  
  Use transaction SE16 or SE16N to check the relevant database tables (e.g., KNMT for customer material info records) for inconsistencies or missing entries.
  
  
  
  Check for Deletion Flags:
  
  Ensure that the customer or material data has not been flagged for deletion. If it has, you may need to remove the deletion flag or recreate the necessary records.
  
  
  
  Consult Configuration Settings:
  
  If the issue persists, review the configuration settings related to customer-material assignments in the SAP system. This may require assistance from a functional consultant.
  
  
  
  SAP Notes and Support:
  
  Check for any relevant SAP Notes that may address this specific error message. You can search the SAP Support Portal for updates or patches that may resolve the issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as MM01, MM02, VD03, and SE16N for managing material and customer data.
  SAP Documentation: Refer to SAP Help documentation for detailed information on managing customer material info records and troubleshooting common errors.
  User Roles: Ensure that you have the appropriate authorizations to view and edit customer and material data in the SAP system.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the MSITEM311 error message in SAP.