How To Fix MSITEM311 - Customer item data and corresponding information can be discarded

MSITEM311 - Overview

• Message type: E = Error

• Message class: MSITEM - Line Item Display with ALV, RFITEM**

• Message number: 311

• Message text: Customer item data and corresponding information can be discarded

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

MSITEM311 - Details

• The SAP error message MSITEM311 indicates that there is an issue with customer item data in the system. This message typically arises in the context of material management and sales and distribution processes, particularly when dealing with customer-specific data for materials.
  
  Cause:
  The error message MSITEM311 usually occurs due to one of the following reasons:
  
  
  Missing Customer-Specific Data: The system is unable to find the necessary customer-specific data for the material in question. This could be due to the data not being maintained or incorrectly configured.
  
  
  Data Inconsistency: There may be inconsistencies in the data related to the customer and the material, such as mismatched records or incomplete entries.
  
  
  Data Deletion: The customer-specific data might have been deleted or marked for deletion, leading to the inability to retrieve the required information.
  
  
  
  Configuration Issues: There could be issues with the configuration settings in the SAP system that prevent the proper linking of customer data to materials.
  
  
  
  Solution:
  To resolve