How To Fix MN228 - Error during database update of rebate arrangement & (table KONA)

SAP Error Message - Details

• Message type: E = Error

• Message class: MN - Message class for subsequent settlement (Purchasing)

• Message number: 228

• Message text: Error during database update of rebate arrangement & (table KONA)

What causes this issue?

The system was unable to change the status of the rebate arrangement to
"settled" due to a database error.

System Response

Since database errors are usually attributable to a serious hardware
fault or software error, the settlement program was terminated.

How to fix this error?

Please contact your system administrator immediately. Inform the latter
that the identification number of the error which occurs during the
updating of data records is &V2&.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message MN228 - Error during database update of rebate arrangement & (table KONA) ?

  The SAP error message MN228, which indicates "Error during database update of rebate arrangement" related to table KONA, typically occurs during the processing of rebate agreements in the SAP system. This error can arise due to various reasons, including data inconsistencies, issues with the database, or problems with the configuration of the rebate agreements.
  Causes of MN228 Error
  
  
  Data Inconsistencies: There may be inconsistencies in the data being processed, such as missing or incorrect entries in the KONA table or related tables.
  
  
  Database Locking Issues: If the database is locked by another transaction or if there are issues with database connectivity, it can lead to this error.
  
  
  Authorization Issues: The user may not have the necessary authorizations to update the rebate arrangement.
  
  
  Configuration Errors: Incorrect configuration settings in the rebate processing module can lead to errors during database updates.
  
  
  Technical Issues: Problems with the underlying database (e.g., corruption, performance issues) can also cause this error.
  
  
  Solutions to MN228 Error
  
  
  Check Data Consistency:
  
  Verify the data in the KONA table and related tables to ensure that all required fields are populated correctly.
  Use transaction codes like SE16 or SE11 to inspect the data in the KONA table.
  
  
  
  Review Logs:
  
  Check the application logs (transaction SLG1) for more detailed error messages that can provide insights into the specific cause of the error.
  
  
  
  Database Locking:
  
  Use transaction SM12 to check for any locks on the KONA table. If there are locks, you may need to release them or wait for the other transaction to complete.
  
  
  
  Authorization Check:
  
  Ensure that the user executing the transaction has the necessary authorizations to update rebate arrangements. You can check this using transaction SU53 after the error occurs.
  
  
  
  Configuration Review:
  
  Review the configuration settings for rebate processing in the SAP system. Ensure that all necessary settings are correctly configured.
  
  
  
  Technical Support:
  
  If the issue persists, consider reaching out to your SAP Basis team or technical support for assistance. They can help diagnose any underlying database issues.
  
  
  
  SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve known issues.
  
  
  
  Related Information
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  KONV: Conditions (for rebate agreements)
  KONA: Rebate arrangements
  SLG1: Application log
  SM12: Lock entries
  SU53: Authorization check
  
  
  
  Documentation: Review SAP documentation related to rebate processing and database updates for additional context and troubleshooting steps.
  
  
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  
  By following these steps, you should be able to identify and resolve the MN228 error effectively.