How To Fix MMPUR_UI_VIEW_MSG067 - A communication error occured when getting SRM pricing information

SAP Error Message - Details

• Message type: E = Error

• Message class: MMPUR_UI_VIEW_MSG -

• Message number: 067

• Message text: A communication error occured when getting SRM pricing information

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message MMPUR_UI_VIEW_MSG067 - A communication error occured when getting SRM pricing information ?

  The SAP error message MMPUR_UI_VIEW_MSG067 indicates that there was a communication error when trying to retrieve pricing information from the Supplier Relationship Management (SRM) system. This error can occur due to various reasons, and here are some potential causes, solutions, and related information:
  Causes:
  
  Network Issues: There may be network connectivity problems between the SAP system and the SRM system.
  Configuration Errors: Incorrect configuration settings in the SRM or the backend system can lead to communication failures.
  Service Unavailability: The SRM service might be down or not responding due to maintenance or other issues.
  Authorization Issues: The user may not have the necessary authorizations to access pricing information.
  System Performance: High load on the system can lead to timeouts and communication errors.
  
  Solutions:
  
  
  Check Network Connectivity:
  
  Ensure that the network connection between the SAP system and the SRM system is stable and functioning properly.
  Use tools like ping or traceroute to diagnose network issues.
  
  
  
  Review Configuration Settings:
  
  Verify the configuration settings in both the SAP and SRM systems. Ensure that the RFC (Remote Function Call) connections are correctly set up.
  Check the settings in transaction SM59 for RFC destinations.
  
  
  
  Check SRM System Status:
  
  Confirm that the SRM system is up and running. Check for any scheduled maintenance or downtime.
  Look into the system logs for any errors or warnings that might indicate issues with the SRM service.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access pricing information in the SRM system.
  Review the user roles and authorizations in both systems.
  
  
  
  Monitor System Performance:
  
  Check the performance of both the SAP and SRM systems. Look for any bottlenecks or high resource usage that could be causing timeouts.
  Consider increasing timeout settings if necessary.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that might address this specific error message. There may be patches or updates available that resolve known issues.
  
  
  
  Contact Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error and the steps you have already taken.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM59 (RFC Destinations), SLG1 (Application Log), and ST22 (Dump Analysis) for troubleshooting.
  Documentation: Review SAP documentation related to SRM and pricing information retrieval for additional insights.
  Community Forums: Check SAP Community forums for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to diagnose and resolve the communication error related to SRM pricing information.