How To Fix MM_PUR_RFQ028 - Agent determination has failed.

SAP Error Message - Details

• Message type: E = Error

• Message class: MM_PUR_RFQ - Message class of MM PUR RFQ

• Message number: 028

• Message text: Agent determination has failed.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message MM_PUR_RFQ028 - Agent determination has failed. ?

  The SAP error message MM_PUR_RFQ028: Agent determination has failed typically occurs in the context of the procurement process, particularly when dealing with Requests for Quotation (RFQs). This error indicates that the system was unable to determine the appropriate agent (or responsible person) for processing the RFQ.
  Causes:
  
  
  Missing or Incorrect Configuration: The agent determination process relies on specific configuration settings in the SAP system. If these settings are missing or incorrectly configured, the system may fail to determine the agent.
  
  
  No Agents Assigned: There may be no agents assigned to the relevant purchasing organization, plant, or other relevant criteria in the system.
  
  
  Authorization Issues: The user may not have the necessary authorizations to view or assign agents.
  
  
  Custom Logic: If there are custom enhancements or user exits that affect agent determination, they may not be functioning correctly.
  
  
  Data Issues: Incomplete or incorrect master data (e.g., vendor data, user data) can also lead to this error.
  
  
  Solutions:
  
  
  Check Configuration:
  
  Go to the transaction code SPRO and navigate to the relevant configuration settings for agent determination in the purchasing area.
  Ensure that the agent determination procedure is correctly set up and that all necessary criteria are defined.
  
  
  
  Assign Agents:
  
  Ensure that agents are assigned to the relevant purchasing organization or plant. This can typically be done in the configuration settings or through the relevant master data transactions.
  
  
  
  Review Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to view and assign agents.
  
  
  
  Debug Custom Logic:
  
  If there are custom enhancements affecting agent determination, review the code to ensure it is functioning as intended. You may need to involve a developer if there are issues.
  
  
  
  Check Master Data:
  
  Verify that all relevant master data is complete and accurate. This includes vendor data, user data, and any other related information.
  
  
  
  Test in a Development Environment:
  
  If changes are made, test the agent determination process in a development or quality assurance environment before applying changes to production.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ME41 (Create RFQ), ME42 (Change RFQ), and ME43 (Display RFQ) to understand where the error occurs.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide specific fixes or patches.
  Documentation: Review SAP documentation on agent determination in the purchasing module for more detailed guidance.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.