How To Fix MI_SYNCSERVICE508 - End-Tag item (0x0dd0) not found

SAP Error Message - Details

• Message type: E = Error

• Message class: MI_SYNCSERVICE - Messages for the MI SyncService

• Message number: 508

• Message text: End-Tag item (0x0dd0) not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message MI_SYNCSERVICE508 - End-Tag item (0x0dd0) not found ?

  The SAP error message MI_SYNCSERVICE508, which indicates that an "End-Tag item (0x0dd0) not found," typically arises in the context of Mobile Infrastructure (MI) or SAP Mobile Platform (SMP) when there is an issue with the synchronization of data between the mobile device and the SAP backend system.
  Cause:
  
  Data Corruption: The error may occur due to corrupted data being sent or received during synchronization.
  Version Mismatch: There may be a mismatch between the versions of the mobile application and the backend system.
  Configuration Issues: Incorrect configuration settings in the mobile application or the backend system can lead to synchronization problems.
  Network Issues: Intermittent network connectivity can cause incomplete data packets, leading to missing tags.
  Custom Development: If there are custom developments or modifications in the mobile application or backend, they may not be properly handling the data structure.
  
  Solution:
  
  Check Data Integrity: Ensure that the data being synchronized is not corrupted. You may need to clear the cache or reset the mobile application.
  Update Versions: Ensure that both the mobile application and the backend system are running compatible versions. Update them if necessary.
  Review Configuration: Check the configuration settings in both the mobile application and the backend system to ensure they are correctly set up for synchronization.
  Network Stability: Ensure that the network connection is stable during synchronization. If possible, test synchronization on a different network.
  Debugging: If you have access to logs, check the synchronization logs for more detailed error messages that can provide insights into what might be going wrong.
  Reinstall the Application: If the issue persists, consider uninstalling and reinstalling the mobile application to reset its state.
  Contact Support: If none of the above solutions work, consider reaching out to SAP support for further assistance, especially if this is a recurring issue.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to MI and synchronization issues for any patches or updates that may address this error.
  Documentation: Review the official SAP documentation for Mobile Infrastructure and Mobile Platform for best practices and troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and potentially resolve the MI_SYNCSERVICE508 error.