How To Fix ME387 - Error determining value of open invoices

SAP Error Message - Details

• Message type: E = Error

• Message class: ME - Purchasing: General Messages

• Message number: 387

• Message text: Error determining value of open invoices

What causes this issue?

When the purchase order, goods receipt or incoming invoice was created,
wrong values were maintained, so that the value of open invoices cannot
be shown.

System Response

'*****' is shown in the list output instead of the value.

How to fix this error?

Please check the quantity and prices in the purchase order, goods
receipt, and supplier invoice.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message ME387 - Error determining value of open invoices ?

  The SAP error message ME387, which states "Error determining value of open invoices," typically occurs in the context of purchasing and invoice verification processes. This error can arise due to various reasons, and understanding the cause is essential for resolving it effectively.
  Causes of ME387 Error
  
  
  Missing or Incorrect Data: The error may occur if there are missing or incorrect entries in the invoice or purchase order. This could include missing invoice numbers, incorrect vendor information, or discrepancies in the amounts.
  
  
  Open Invoices Not Cleared: If there are open invoices that have not been cleared or processed correctly, the system may struggle to determine their values.
  
  
  Configuration Issues: There may be issues with the configuration settings in the SAP system related to invoice verification or purchasing.
  
  
  Document Status: The status of the documents involved (e.g., purchase orders, invoices) may not be appropriate for processing, leading to this error.
  
  
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to view or process the invoices, which can lead to this error.
  
  
  Solutions to ME387 Error
  
  
  Check Invoice and Purchase Order Data: Review the invoice and purchase order for any missing or incorrect information. Ensure that all necessary fields are filled out correctly.
  
  
  Clear Open Invoices: Investigate any open invoices that may be causing the issue. If they are not needed, consider clearing them or processing them appropriately.
  
  
  Review Configuration Settings: Consult with your SAP Basis or configuration team to ensure that the settings related to invoice verification and purchasing are correctly configured.
  
  
  Check Document Status: Verify the status of the related documents. Ensure that they are in a state that allows for processing (e.g., not blocked or in a status that prevents further action).
  
  
  Authorization Check: Ensure that the user encountering the error has the necessary authorizations to access and process the invoices.
  
  
  SAP Notes and Support: Check for any relevant SAP Notes that may address this specific error. SAP frequently releases updates and patches that can resolve known issues.
  
  
  Debugging: If the issue persists, consider debugging the transaction to identify the exact point of failure. This may require assistance from a technical consultant.
  
  
  Related Information
  
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ME23N (Display Purchase Order), MIRO (Invoice Verification), and ME2N (Purchase Orders by PO Number) to help in troubleshooting.
  
  
  SAP Community and Forums: Engage with the SAP community or forums where other users may have encountered similar issues. They can provide insights or solutions based on their experiences.
  
  
  Documentation: Refer to SAP documentation for detailed information on invoice verification processes and common errors.
  
  
  By following these steps, you should be able to identify the cause of the ME387 error and implement a suitable solution. If the problem persists, consider reaching out to SAP support for further assistance.