How To Fix MDM_GX_MSG017 - No product types returned

SAP Error Message - Details

• Message type: E = Error

• Message class: MDM_GX_MSG - Message class

• Message number: 017

• Message text: No product types returned

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message MDM_GX_MSG017 - No product types returned ?

  The SAP error message MDM_GX_MSG017: No product types returned typically occurs in the context of SAP Master Data Management (MDM) when a query or operation is executed that expects to retrieve product types, but none are found. This can happen for various reasons, and understanding the cause is essential for troubleshooting.
  Possible Causes:
  
  
  No Product Types Defined: The most straightforward reason is that there are no product types defined in the system. This could be due to a lack of configuration or data entry.
  
  
  Incorrect Query or Filter Criteria: The query or filter criteria used to retrieve product types may be incorrect or too restrictive, leading to no results being returned.
  
  
  Authorization Issues: The user executing the query may not have the necessary authorizations to view the product types.
  
  
  Data Synchronization Issues: If the product types are supposed to be synchronized from another system (like SAP ERP), there may be issues with the data transfer or synchronization process.
  
  
  Technical Issues: There could be underlying technical issues, such as database connectivity problems or issues with the MDM server.
  
  
  Solutions:
  
  
  Check Product Type Configuration:
  
  Navigate to the relevant configuration area in SAP MDM and verify that product types are defined. If not, create the necessary product types.
  
  
  
  Review Query Parameters:
  
  Examine the query or filter criteria being used to ensure they are correct. Adjust the parameters to broaden the search if necessary.
  
  
  
  Verify User Authorizations:
  
  Check the user roles and authorizations to ensure that the user has the necessary permissions to access product types.
  
  
  
  Data Synchronization:
  
  If product types are expected from another system, check the synchronization logs and processes to ensure that data is being transferred correctly.
  
  
  
  Technical Troubleshooting:
  
  Investigate any technical issues that may be affecting the MDM system. This may involve checking server logs, database connections, and network issues.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or support resources for additional guidance on the specific error message and related troubleshooting steps.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered and resolved similar issues.
  MDM Configuration Guides: Review MDM configuration guides for best practices in setting up product types and managing master data.
  
  By systematically addressing these areas, you should be able to identify the cause of the error and implement an appropriate solution.