How To Fix MDM_GX_MSG016 - No product hierarchies returned

SAP Error Message - Details

• Message type: E = Error

• Message class: MDM_GX_MSG - Message class

• Message number: 016

• Message text: No product hierarchies returned

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message MDM_GX_MSG016 - No product hierarchies returned ?

  The SAP error message MDM_GX_MSG016: No product hierarchies returned typically occurs in the context of SAP Master Data Management (MDM) or when dealing with product hierarchies in SAP systems. This error indicates that the system was unable to retrieve any product hierarchies based on the criteria specified in the request.
  Causes:
  
  No Existing Hierarchies: There may be no product hierarchies defined in the system for the specified criteria.
  Incorrect Selection Criteria: The selection criteria used to fetch the product hierarchies may be incorrect or too restrictive, leading to no results being returned.
  Authorization Issues: The user may not have the necessary authorizations to view the product hierarchies.
  Data Synchronization Issues: If the product hierarchies are supposed to be synchronized from another system (like ERP), there may be issues with the data transfer or synchronization process.
  Configuration Issues: There may be configuration issues in the MDM or related modules that prevent the hierarchies from being displayed.
  
  Solutions:
  
  Check Product Hierarchies: Verify that product hierarchies are indeed created and exist in the system. You can do this by navigating to the relevant transaction or using the appropriate reports.
  Review Selection Criteria: Ensure that the selection criteria used to fetch the hierarchies are correct. Try broadening the criteria to see if any hierarchies are returned.
  User Authorizations: Check the user roles and authorizations to ensure that the user has the necessary permissions to access product hierarchies.
  Data Synchronization: If the product hierarchies are supposed to be synchronized from another system, check the synchronization logs for any errors or issues.
  Configuration Review: Review the configuration settings in the MDM and related modules to ensure everything is set up correctly.
  Consult Documentation: Refer to SAP documentation or support notes related to MDM and product hierarchies for any specific guidance or known issues.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Transaction Codes: Familiarize yourself with relevant transaction codes (like MM01, MM02, etc.) that deal with product master data and hierarchies.
  Support Community: Engage with the SAP Community or forums for additional insights and solutions from other users who may have encountered the same issue.
  SAP Help Portal: Utilize the SAP Help Portal for detailed documentation on MDM and product hierarchy management.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.