How To Fix MDG_BS_ECC_CUSTOMER068 - CTI state &1 not supported with provided data for entity node &2

SAP Error Message - Details

• Message type: E = Error

• Message class: MDG_BS_ECC_CUSTOMER - Messages for Customer

• Message number: 068

• Message text: CTI state &1 not supported with provided data for entity node &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message MDG_BS_ECC_CUSTOMER068 - CTI state &1 not supported with provided data for entity node &2 ?

  The SAP error message MDG_BS_ECC_CUSTOMER068 CTI state &1 not supported with provided data for entity node &2 typically occurs in the context of SAP Master Data Governance (MDG) when there is an issue with the data being processed for a customer entity. This error is related to the Change Request (CR) process and indicates that the current state of the Change Request is not compatible with the data being provided for the specified entity node.
  Cause:
  
  Invalid CTI State: The CTI (Change Transaction Interface) state indicated by &1 is not valid for the operation being performed on the entity node &2. This could happen if the data being sent does not match the expected state of the Change Request.
  Data Inconsistency: There may be inconsistencies or missing data in the Change Request that prevent it from being processed correctly.
  Configuration Issues: The configuration of the MDG system may not support the current operation for the specified entity node, leading to unsupported states.
  Workflow Issues: If the Change Request is in a workflow state that does not allow for the current operation, this error may occur.
  
  Solution:
  
  Check CTI State: Review the CTI state of the Change Request and ensure that it is in a valid state for the operation you are trying to perform. You may need to adjust the workflow or the state of the Change Request.
  Validate Data: Ensure that all required fields for the entity node are filled out correctly and that the data adheres to the expected format and constraints.
  Review Configuration: Check the configuration settings in the MDG system for the specific entity node to ensure that it supports the operations you are trying to perform.
  Debugging: If you have access to the system, you can use transaction codes like SLG1 to check application logs for more detailed error messages that can provide insights into what went wrong.
  Consult Documentation: Refer to SAP documentation or notes related to MDG and the specific entity node to understand any limitations or requirements that may apply.
  Contact Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with the error message details and any relevant logs.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide guidance on similar issues.
  MDG Configuration: Familiarize yourself with the configuration settings for MDG, especially those related to the customer entity and the Change Request process.
  Change Request Process: Understand the lifecycle of a Change Request in MDG, including the various states and transitions that can occur.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.