How To Fix MDG_BS_ECC_CUSTOMER069 - Deletion for entity &1 &2 not processed (not allowed for that entity)

SAP Error Message - Details

• Message type: E = Error

• Message class: MDG_BS_ECC_CUSTOMER - Messages for Customer

• Message number: 069

• Message text: Deletion for entity &1 &2 not processed (not allowed for that entity)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message MDG_BS_ECC_CUSTOMER069 - Deletion for entity &1 &2 not processed (not allowed for that entity) ?

  The SAP error message MDG_BS_ECC_CUSTOMER069 indicates that there is an issue with the deletion of a specific entity (in this case, a customer) in the Master Data Governance (MDG) system. The message states that the deletion for the specified entity (identified by &1 and &2) has not been processed because it is not allowed for that entity.
  Cause:
  
  Entity Restrictions: The entity you are trying to delete may have restrictions that prevent it from being deleted. For example, if the customer is linked to existing transactions, such as sales orders, deliveries, or invoices, the system will not allow deletion.
  Data Governance Rules: There may be specific rules or configurations in the MDG system that restrict the deletion of certain entities based on their status or other criteria.
  Authorization Issues: The user attempting to perform the deletion may not have the necessary authorizations to delete the entity.
  Technical Issues: There could be technical issues or inconsistencies in the data that prevent the deletion process from being completed.
  
  Solution:
  
  Check Dependencies: Review the dependencies of the customer entity you are trying to delete. Ensure that there are no active transactions or references that would prevent deletion.
  Review Configuration: Check the MDG configuration settings to see if there are any rules that restrict the deletion of the customer entity. You may need to adjust these settings if appropriate.
  Authorization Check: Ensure that the user has the necessary authorizations to delete the customer entity. You may need to consult with your SAP security team to verify this.
  Use Mark for Deletion: If direct deletion is not allowed, consider marking the customer for deletion instead. This is often a preferred approach in MDG, where the entity is flagged for deletion but not immediately removed from the system.
  Consult Documentation: Refer to the SAP documentation or help resources for more specific guidance related to the MDG error messages and handling deletions.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like BP (Business Partner) or MDGIMG (MDG Implementation Guide) to navigate to the relevant areas for managing customer data.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.