How To Fix MDG_BS_ECC_BP_CHECK309 - Customer &1 canÆt be processed with change request type &2

SAP Error Message - Details

• Message type: E = Error

• Message class: MDG_BS_ECC_BP_CHECK - MDG: messages for check on vendor and customer data

• Message number: 309

• Message text: Customer &1 canÆt be processed with change request type &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message MDG_BS_ECC_BP_CHECK309 - Customer &1 canÆt be processed with change request type &2 ?

  The SAP error message MDG_BS_ECC_BP_CHECK309 indicates that a specific customer (identified by &1) cannot be processed with the specified change request type (&2). This error typically occurs in the context of SAP Master Data Governance (MDG) when trying to create or process a change request for a business partner (BP) that does not meet certain criteria.
  Causes:
  
  
  Change Request Type Restrictions: The change request type you are using may not be allowed for the specific customer. Each change request type can have specific configurations that determine which business partners can be processed with it.
  
  
  Business Partner Status: The status of the business partner may not allow for changes to be made. For example, if the customer is marked as "inactive" or "blocked," it may not be eligible for processing with the selected change request type.
  
  
  Configuration Issues: There may be configuration settings in the MDG system that restrict the processing of certain business partners with specific change request types.
  
  
  Data Consistency Issues: There may be inconsistencies or missing data in the business partner record that prevent it from being processed.
  
  
  Solutions:
  
  
  Check Change Request Type Configuration: Review the configuration of the change request type in the MDG system. Ensure that it is set up to allow processing of the specific customer type you are working with.
  
  
  Verify Business Partner Status: Check the status of the customer in the system. If the customer is inactive or blocked, you may need to reactivate or unblock the customer before proceeding.
  
  
  Review Data Completeness: Ensure that all required fields and data for the business partner are complete and consistent. Address any missing or inconsistent data.
  
  
  Consult Documentation: Refer to the SAP documentation or help resources for specific details on the change request type and any restrictions that may apply.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like BP (Business Partner) to check the status and details of the customer.
  MDG Configuration: Familiarize yourself with the MDG configuration settings related to change request types and business partner processing.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.