How To Fix MDC_GOV_BO_MSG012 - Mobile number deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: MDC_GOV_BO_MSG -

• Message number: 012

• Message text: Mobile number deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message MDC_GOV_BO_MSG012 - Mobile number deleted ?

  The SAP error message MDC_GOV_BO_MSG012, which states "Mobile number deleted," typically occurs in the context of mobile data management or mobile applications within the SAP system. This error indicates that a mobile number that was previously associated with a user or a record has been deleted or is no longer valid.
  Cause:
  
  Data Deletion: The mobile number may have been manually deleted from the user profile or record in the SAP system.
  Data Synchronization Issues: If the system is integrated with other applications or databases, synchronization issues may lead to the mobile number being removed.
  User Profile Changes: Changes in user profiles, such as updates or migrations, may inadvertently lead to the deletion of mobile numbers.
  Validation Rules: There may be validation rules in place that automatically remove mobile numbers that do not meet certain criteria.
  
  Solution:
  
  Check User Profile: Verify the user profile or record to ensure that the mobile number is still present. If it has been deleted, you may need to re-enter it.
  Data Synchronization: If the system is integrated with other applications, check the synchronization settings and logs to identify any issues that may have caused the deletion.
  Audit Changes: Review any recent changes made to user profiles or data management processes to identify if the deletion was intentional or accidental.
  Re-enter Mobile Number: If the mobile number was deleted in error, re-enter the correct mobile number in the user profile.
  Consult Documentation: Refer to SAP documentation or support resources for specific guidance related to mobile data management and error handling.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  User Training: Ensure that users are trained on how to manage their profiles and understand the implications of deleting data.
  System Logs: Review system logs for any related error messages or warnings that may provide further context for the issue.
  Support: If the issue persists, consider reaching out to SAP support for assistance, especially if it is affecting multiple users or records.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.