How To Fix MDC_GOV_BO_MSG010 - Phone number deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: MDC_GOV_BO_MSG -

• Message number: 010

• Message text: Phone number deleted

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message MDC_GOV_BO_MSG010 - Phone number deleted ?

  The SAP error message MDC_GOV_BO_MSG010, which indicates that a phone number has been deleted, typically arises in the context of managing business partner data in SAP systems, particularly in the Master Data Governance (MDG) module. This error can occur when there is an attempt to access or process a phone number that has been removed or is no longer valid in the system.
  Cause:
  
  Data Deletion: The phone number associated with a business partner has been deleted from the system, either manually or through a data migration process.
  Data Inconsistency: There may be inconsistencies in the data where the system is trying to reference a phone number that has been marked for deletion.
  Configuration Issues: There could be issues with the configuration of the MDG or the business partner data model that leads to this error.
  
  Solution:
  
  Check Business Partner Data: Verify the business partner record to ensure that the phone number is indeed deleted. You can do this by navigating to the business partner in the MDG or relevant transaction code (like BP).
  Restore Phone Number: If the phone number was deleted in error, you may need to restore it. This can be done by editing the business partner record and re-entering the phone number.
  Data Consistency Check: Run data consistency checks in the MDG to identify any other inconsistencies that may be causing this error.
  Review Change Logs: Check the change logs to see when and why the phone number was deleted. This can provide insights into whether it was a user action or a system process.
  Configuration Review: If the issue persists, review the configuration settings for the MDG and business partner data model to ensure that they are set up correctly.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Refer to the official SAP documentation for Master Data Governance and Business Partner Management for detailed guidance on managing phone numbers and other contact information.
  Support: If the issue cannot be resolved internally, consider reaching out to SAP support for assistance, providing them with the error message and any relevant details about the situation.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.