How To Fix MA620 - Please activate OTB in Customizing first

SAP Error Message - Details

• Message type: E = Error

• Message class: MA - Sales and Operations Planning

• Message number: 620

• Message text: Please activate OTB in Customizing first

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message MA620 - Please activate OTB in Customizing first ?

  The SAP error message MA620, which states "Please activate OTB in Customizing first," typically occurs in the context of the SAP system when dealing with the Order-to-Cash (OTB) process, particularly in the area of materials management or sales and distribution.
  Cause:
  The error indicates that the system requires the OTB (Order-to-Billing) functionality to be activated in the system's configuration settings before you can proceed with certain transactions or processes. This is often related to the configuration of the system for handling sales orders, billing, or inventory management.
  Solution:
  To resolve this error, you need to activate the OTB functionality in the SAP Customizing settings. Here are the steps to do this:
  
  
  Access the Customizing Menu:
  
  Go to the SAP Easy Access screen.
  Enter the transaction code SPRO to access the SAP Reference IMG (Implementation Guide).
  
  
  
  Navigate to the Relevant Configuration:
  
  Follow the path: Sales and Distribution -> Basic Functions -> Order Management -> Activate Order-to-Billing (OTB).
  
  
  
  Activate OTB:
  
  In the OTB settings, you will find options to activate the functionality. Ensure that the necessary settings are enabled according to your business requirements.
  
  
  
  Save Your Changes:
  
  After making the necessary changes, save your configuration.
  
  
  
  Test the Changes:
  
  After activation, try to perform the transaction that previously resulted in the MA620 error to ensure that the issue has been resolved.
  
  
  
  Related Information:
  
  Authorization: Ensure that you have the necessary authorization to make changes in the Customizing settings.
  Documentation: Refer to SAP documentation or help files for detailed instructions on OTB configuration and its implications on your business processes.
  Transport Requests: If you are working in a development environment, remember to create a transport request for your changes if they need to be moved to a production environment.
  Consult with SAP Support: If you continue to experience issues after activating OTB, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  By following these steps, you should be able to resolve the MA620 error and successfully activate the OTB functionality in your SAP system.