How To Fix M8_2715 - Diff. invoice item &1: credit memo item &2 &3 invalid compared to &4

SAP Error Message - Details

• Message type: E = Error

• Message class: M8_2 - Logistics Invoice Verification

• Message number: 715

• Message text: Diff. invoice item &1: credit memo item &2 &3 invalid compared to &4

What causes this issue?

Credit memo amount &V2& &V3& in credit memo item &V1& in the invoice
that you have entered via a BAPI interface does not match the invoice
amount known to the system from the preceding invoice (&V4&).

System Response

The system will not post the document.

How to fix this error?

Correct the credit memo amount in the credit memo item.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message M8_2715 - Diff. invoice item &1: credit memo item &2 &3 invalid compared to &4 ?

  The SAP error message M8_2715 indicates a discrepancy between an invoice item and a credit memo item. This error typically arises during the processing of credit memos, where the system detects that the details of the credit memo item do not match the corresponding invoice item.
  Cause:
  The error can be caused by several factors, including:
  
  Mismatch in Item Details: The details of the credit memo item (such as quantity, price, or tax) do not match the corresponding invoice item.
  Incorrect Reference: The credit memo may be referencing an incorrect invoice item or may not be linked to the correct invoice.
  Document Status: The invoice or credit memo may be in a status that does not allow for the processing of the credit memo.
  Configuration Issues: There may be configuration settings in the SAP system that are causing the mismatch.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  Check Item Details: Review the details of both the invoice item and the credit memo item. Ensure that the quantities, prices, and other relevant details match.
  Verify References: Ensure that the credit memo is correctly referencing the intended invoice item. If necessary, create a new credit memo that correctly references the invoice.
  Review Document Status: Check the status of both the invoice and the credit memo. Ensure that they are in a state that allows for processing (e.g., not blocked or already settled).
  Consult Configuration: If the issue persists, consult with your SAP configuration team to review any settings that may be affecting the processing of credit memos.
  Use Transaction Codes: Utilize transaction codes such as FB75 (Create Credit Memo) or FB60 (Enter Incoming Invoice) to re-enter the documents if needed.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Refer to SAP documentation for credit memo processing to ensure compliance with best practices.
  Support: If the issue cannot be resolved internally, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify and resolve the cause of the M8_2715 error message in SAP.