How To Fix M8_2716 - Diff. invoice item &1: credit memo quantity &2 &3 invalid compared to &4

M8_2716 - Overview

• Message type: E = Error

• Message class: M8_2 - Logistics Invoice Verification

• Message number: 716

• Message text: Diff. invoice item &1: credit memo quantity &2 &3 invalid compared to &4

What causes this issue?

Credit memo quantity &V2& &V3& in credit memo item &V1& in the invoice
that you have entered via a BAPI interface does not match the invoice
quantity known to the system from the preceding invoice (&V4&).

System Response

The system will not post the document.

How to fix this error?

Correct the credit memo quantity in the credit memo item.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

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• What is the cause and solution for SAP error message M8_2716 - Diff. invoice item &1: credit memo quantity &2 &3 invalid compared to &4 ?

  The SAP error message M8_2716 indicates a discrepancy between the quantities in a credit memo and the corresponding invoice item. This error typically arises during the processing of credit memos in the Materials Management (MM) module, particularly when the system detects that the quantity being credited does not match the expected quantity based on the original invoice.
  
  Cause:
  The error message M8_2716 can occur due to several reasons:
  
  Quantity Mismatch: The quantity specified in the credit memo does not match the quantity of the original invoice item.
  Incorrect Item Reference: The credit memo may be referencing an incorrect invoice item or line.
  Partial Credit Memos: If a partial credit memo is being processed, the system may not allow it if the quantity exceeds what is available for credit.
  Document Status: The original invoice may have been changed or canceled, leading to inconsistencies.
  
  Configuration Issues: There may be configuration settings in the system that restrict the processing of