How To Fix M8489 - Invoice document cannot be cancelled

M8489 - Overview

• Message type: E = Error

• Message class: M8 - Invoice Verification/Valuation

• Message number: 489

• Message text: Invoice document cannot be cancelled

What causes this issue?

You wish to cancel invoice document &V1&/&V2&. This is not possible,
for one of the following reasons:
When the document was entered, the invoice difference amount was
accepted either manually by the user or automatically by the system.
When the document was entered, the invoiced was reduced.
The document contains returns items.
The document was posted with a transfer price

System Response

The system refuses to cancel the invoice document.

How to fix this error?

If document &V1&/&V2& is an invoice, enter a credit memo with the same
amounts, allocation etc. as in the invoice. If the invoice was reduced,
enter a credit memo for the amount of the invoice reduction, or for the
whole amount invoiced.
Note that you must use a net document type if the invoice was posted
with a net document type.
If document &V1&/&V2& is a credit memo, enter an invoice for the full
amount.
Note that you must use a net document type if the credit memo was
posted with a net document type.
If the document was entered using a transfer price, you can revers the
posting only using transfer price handling.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message M8489 - Invoice document cannot be cancelled ?

  The SAP error message M8489, which states "Invoice document cannot be cancelled," typically occurs when you attempt to cancel an invoice that is not eligible for cancellation. This can happen for several reasons, and understanding the cause is essential for finding a solution.
  Causes of Error M8489
  
  
  Invoice Status: The invoice may be in a status that does not allow for cancellation. For example, if the invoice has already been paid or if it is part of a completed transaction, it may not be eligible for cancellation.
  
  
  Document Type Restrictions: Certain document types in SAP may have restrictions on cancellation. For instance, some invoices may be marked as final or may have been posted to a closed period.
  
  
  Dependencies on Other Documents: The invoice may be linked to other documents (like goods receipts or other invoices) that prevent it from being cancelled.
  
  
  Authorization Issues: The user attempting to cancel the invoice may not have the