How To Fix M8484 - Credit memo qty smaller than PO qty (no GR)

SAP Error Message - Details

• Message type: E = Error

• Message class: M8 - Invoice Verification/Valuation

• Message number: 484

• Message text: Credit memo qty smaller than PO qty (no GR)

What causes this issue?

The quantity for which you are entering a credit memo is smaller than
the quantity credited to date minus the quantity ordered.
INCLUDE MM_IV_MELDUNGEN OBJECT DOKU ID TX

System Response

The system has found that the <ZG>(quantity to be credited - credit
memo quantity) x order price</> is greater than the tolerance for
quantity variance set in Customizing.

How to fix this error?

Check your entries are correct and make any necessary changes.
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Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message M8484 - Credit memo qty smaller than PO qty (no GR) ?

  The SAP error message M8484 "Credit memo qty smaller than PO qty (no GR)" typically occurs in the context of processing credit memos in relation to purchase orders (POs) when there has been no goods receipt (GR) recorded against the PO. This error indicates that the quantity being credited in the credit memo is less than the quantity ordered in the purchase order, which is not allowed when there has been no goods receipt.
  Cause:
  
  No Goods Receipt (GR): The error arises because there has been no goods receipt recorded for the purchase order. In SAP, a goods receipt is necessary to confirm that the goods have been received before any credit memo can be processed.
  Quantity Mismatch: The quantity specified in the credit memo is less than the quantity ordered in the purchase order, which violates the system's validation rules.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check the Purchase Order: Verify the details of the purchase order to ensure that the quantities are correct and that you are attempting to process the credit memo for the correct PO.
  
  
  Record a Goods Receipt: If the goods have indeed been received but not recorded, you should create a goods receipt for the purchase order. This will allow you to proceed with the credit memo processing.
  
  
  Adjust Credit Memo Quantity: If the goods have not been received and you are certain that the credit memo should be processed, you may need to adjust the quantity in the credit memo to match the quantity received (if applicable) or to a valid quantity that aligns with the PO.
  
  
  Consult with Procurement: If there is confusion regarding the quantities or the status of the goods receipt, consult with the procurement or inventory management team to clarify the situation.
  
  
  Review Configuration: In some cases, the error may be related to system configuration. If the issue persists, it may be necessary to review the configuration settings related to credit memos and goods receipts in SAP.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ME21N (Create Purchase Order), ME22N (Change Purchase Order), and MIGO (Goods Movement) for handling POs and goods receipts.
  Documentation: Review SAP documentation or help files related to credit memos and goods receipts for additional guidance on processing these transactions.
  User Roles: Ensure that you have the appropriate permissions to create goods receipts and credit memos in the SAP system.
  
  By following these steps, you should be able to resolve the M8484 error and successfully process the credit memo.