How To Fix M8482 - Credit memo qty greater than order qty (item without GR)

SAP Error Message - Details

• Message type: E = Error

• Message class: M8 - Invoice Verification/Valuation

• Message number: 482

• Message text: Credit memo qty greater than order qty (item without GR)

What causes this issue?

The quantity for which you are entering a credit memo is greater than
the quantity already credited minus the order quantity.
INCLUDE MM_IV_MELDUNGEN OBJECT DOKU ID TX

System Response

The system has found that the <ZG>(credit memo quantity - quantity to
be credited) x order price</> is greater than the tolerance for
quantity variance set in Customizing.

How to fix this error?

Check your entries are correct and make any necessary changes. If you
post the document in spite of the variance, the system makes the
posting and the relevant account movements. The document is not
blocked.
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Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message M8482 - Credit memo qty greater than order qty (item without GR) ?

  The SAP error message M8482, which states "Credit memo qty greater than order qty (item without GR)," typically occurs during the processing of a credit memo in the SAP system. This error indicates that the quantity being credited exceeds the quantity that was originally ordered for an item that has not yet been goods-received (GR). Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Quantity Mismatch: The quantity specified in the credit memo is greater than the quantity of the original order for that item.
  No Goods Receipt: The item in question has not been received (GR not posted), which means that the system does not recognize any quantity as being available for credit.
  Incorrect Data Entry: There may have been a mistake in entering the quantities during the credit memo creation process.
  
  Solution:
  
  Verify Order Quantity: Check the original purchase order to confirm the ordered quantity for the item in question. Ensure that the credit memo quantity does not exceed this amount.
  Check Goods Receipt Status: Ensure that the item has been received. If it has not been received, you may need to process the goods receipt before issuing a credit memo.
  Adjust Credit Memo Quantity: If the credit memo quantity is indeed greater than the order quantity, adjust the credit memo to reflect the correct quantity that can be credited.
  Review Item Status: If the item is part of a larger order, ensure that the status of the entire order is considered. If other items have been received, it may affect the overall processing.
  Consult Documentation: Review any relevant documentation or guidelines for processing credit memos in your organization to ensure compliance with internal procedures.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as ME21N (Create Purchase Order), ME22N (Change Purchase Order), and MIGO (Goods Movement) for managing orders and receipts.
  SAP Notes: Check SAP Notes for any known issues or updates related to this error message. SAP frequently releases notes that may provide additional context or solutions.
  User Roles and Authorizations: Ensure that the user processing the credit memo has the appropriate authorizations to perform the necessary actions in the system.
  Training and Support: If the issue persists, consider reaching out to your SAP support team or consulting with a colleague who has experience with credit memo processing.
  
  By following these steps, you should be able to resolve the M8482 error and successfully process the credit memo.