How To Fix M8473 - Qty entered smaller than open credit memo qty

SAP Error Message - Details

• Message type: E = Error

• Message class: M8 - Invoice Verification/Valuation

• Message number: 473

• Message text: Qty entered smaller than open credit memo qty

What causes this issue?

You have entered a quantity which is larger than the quantity for which
delivery costs are still to be invoiced.
INCLUDE MM_IV_MELDUNGEN OBJECT DOKU ID TX

How to fix this error?

Check your entries and make any necessary changes.
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Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message M8473 - Qty entered smaller than open credit memo qty ?

  The SAP error message M8473 ("Qty entered smaller than open credit memo qty") typically occurs in the context of inventory management or sales order processing when there is a discrepancy between the quantity being processed and the quantity associated with an open credit memo. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Open Credit Memo: There is an existing open credit memo for a specific quantity that has not been fully processed or cleared. This means that the system expects a certain quantity to be returned or credited, and the quantity you are trying to enter is less than this open amount.
  Data Entry Error: The user may have mistakenly entered a quantity that is less than the quantity specified in the open credit memo.
  System Configuration: There may be configuration settings in the SAP system that enforce strict checks on credit memo processing, leading to this error.
  
  Solution:
  
  Review Open Credit Memos: Check the open credit memos in the system to understand the quantities involved. You can do this by navigating to the relevant transaction (e.g., VA03 for sales orders or VF03 for billing documents) and reviewing the credit memo details.
  Adjust Quantity: If the quantity you are trying to enter is indeed correct and should be less than the open credit memo, you may need to adjust the open credit memo or process it in a way that aligns with the quantity you are entering.
  Complete the Credit Memo: If applicable, complete the processing of the credit memo to clear it from the system. This may involve confirming the return of goods or adjusting the sales order accordingly.
  Consult Documentation: Review SAP documentation or consult with your SAP support team to understand if there are specific configurations or business rules that need to be adjusted.
  User Training: Ensure that users are trained on how to handle credit memos and understand the implications of the quantities they are entering.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA03 (Display Sales Order), VF03 (Display Billing Document), and MMBE (Stock Overview) to check the status of credit memos and inventory.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide insights into specific bugs or enhancements that may affect credit memo processing.
  System Configuration: Review the configuration settings in the SAP system related to credit memo processing, including any validation rules that may be in place.
  
  If the issue persists after following these steps, it may be beneficial to engage with your SAP support team or a consultant who can provide more tailored assistance based on your specific SAP environment and business processes.