How To Fix M8473 - Qty entered smaller than open credit memo qty

M8473 - Overview

• Message type: E = Error

• Message class: M8 - Invoice Verification/Valuation

• Message number: 473

• Message text: Qty entered smaller than open credit memo qty

What causes this issue?

You have entered a quantity which is larger than the quantity for which
delivery costs are still to be invoiced.
INCLUDE MM_IV_MELDUNGEN OBJECT DOKU ID TX

How to fix this error?

Check your entries and make any necessary changes.
Copied from 076; adjusted for returns

Error message extract from SAP system. Copyright SAP SE.

M8473 - Details

• The SAP error message M8473 ("Qty entered smaller than open credit memo qty") typically occurs in the context of inventory management or sales order processing when there is a discrepancy between the quantity being processed and the quantity associated with an open credit memo. Here’s a breakdown of the cause, potential solutions, and related information:
  
  Cause:
  
  Open Credit Memo: There is an existing open credit memo for a specific quantity that has not been fully processed or cleared. This means that the system expects a certain quantity to be returned or credited, and the quantity you are trying to enter is less than this open amount.
  Data Entry Error: The user may have mistakenly entered a quantity that is less than the quantity specified in the open credit memo.
  System Configuration: There may be configuration settings in the SAP system that enforce strict checks on credit memo processing, leading to this error.
  
  
  Solution:
  
  Review Open Credit