How To Fix M8397 - Not possible to calculate cash discount, enter the discount amount

SAP Error Message - Details

• Message type: E = Error

• Message class: M8 - Invoice Verification/Valuation

• Message number: 397

• Message text: Not possible to calculate cash discount, enter the discount amount

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message M8397 - Not possible to calculate cash discount, enter the discount amount ?

  The SAP error message M8397, which states "Not possible to calculate cash discount, enter the discount amount," typically occurs in the context of invoice processing or payment transactions where cash discounts are applicable. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Missing Cash Discount Configuration: The cash discount settings in the vendor master data or the purchasing info record may not be properly configured.
  Incomplete Invoice Data: The invoice may not have all the necessary data to calculate the cash discount, such as the payment terms or the discount percentage.
  Payment Terms: The payment terms associated with the transaction may not allow for cash discounts, or they may be incorrectly set up.
  Document Type Restrictions: Certain document types may not support cash discounts, leading to this error.
  Currency Issues: If there are discrepancies in currency settings between the invoice and the vendor master data, it may prevent the calculation of cash discounts.
  
  Solutions:
  
  Check Vendor Master Data: Ensure that the vendor master data is correctly set up with the appropriate cash discount terms. You can do this by navigating to the vendor master record and checking the payment terms.
  Review Payment Terms: Verify that the payment terms assigned to the invoice allow for cash discounts. You can check this in the invoice document or the vendor master data.
  Enter Discount Manually: If the system cannot calculate the cash discount automatically, you may need to enter the discount amount manually in the invoice or payment document.
  Check Document Type: Ensure that the document type being used supports cash discounts. If not, consider using a different document type that does.
  Consult Configuration: If you have access to configuration settings, check the cash discount settings in the SAP configuration (transaction code SPRO) to ensure they are set up correctly.
  Currency Consistency: Ensure that the currency used in the invoice matches the currency settings in the vendor master data.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Review SAP documentation related to cash discounts and invoice processing for more detailed guidance on configuration and troubleshooting.
  User Forums: Consider visiting SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a technical consultant who can provide more in-depth assistance.