How To Fix M8387 - Supplier errors are not supported in the case of credit memo items

SAP Error Message - Details

• Message type: E = Error

• Message class: M8 - Invoice Verification/Valuation

• Message number: 387

• Message text: Supplier errors are not supported in the case of credit memo items

What causes this issue?

You have tried to assign a supplier error (correction indicator 2) to a
credit memo item.

System Response

The system does not support this function.

How to fix this error?

Enter 'blank' as the correction indicator so that you can continue
processing the credit memo item.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message M8387 - Supplier errors are not supported in the case of credit memo items ?

  The SAP error message M8387, which states "Supplier errors are not supported in the case of credit memo items," typically occurs during the processing of credit memos in the SAP system. This error indicates that there is an issue related to the supplier data or the handling of credit memo items that the system does not support.
  Cause:
  
  
  Credit Memo Processing: The error arises when the system encounters a supplier-related issue while processing a credit memo. Credit memos are used to reduce the amount owed to a supplier, and certain validations or checks that are applicable to standard invoices may not apply to credit memos.
  
  
  Supplier Data Issues: There may be inconsistencies or missing information in the supplier master data that is causing the error. This could include incorrect vendor numbers, missing payment terms, or other related data.
  
  
  Configuration Settings: The configuration settings in the SAP system may not be set up to handle credit memos correctly, especially if there are specific validations or checks that are not applicable to credit memos.
  
  
  Solution:
  
  
  Check Supplier Data: Verify the supplier master data for any inconsistencies or missing information. Ensure that all required fields are filled out correctly.
  
  
  Review Credit Memo Document: Check the details of the credit memo being processed. Ensure that all line items are correctly entered and that there are no discrepancies.
  
  
  Configuration Review: Consult with your SAP configuration team to review the settings related to credit memos and supplier processing. Ensure that the system is configured to handle credit memos appropriately.
  
  
  Error Handling: If the error persists, consider implementing error handling procedures or custom validations that can bypass supplier checks for credit memo items.
  
  
  SAP Notes and Support: Check for any relevant SAP Notes that may address this specific error. SAP frequently releases updates and patches that may resolve known issues.
  
  
  Testing: After making any changes, conduct thorough testing to ensure that credit memos can be processed without encountering the error.
  
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for detailed information on credit memo processing and supplier management.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have implemented.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as MIRO (Invoice Verification) and ME23N (Display Purchase Order) to help troubleshoot the issue.
  
  By following these steps, you should be able to identify the root cause of the M8387 error and implement a solution to resolve it.