How To Fix M7396 - Quantity in PO unit of measure is zero -> No tolerance checks possible

SAP Error Message - Details

• Message type: E = Error

• Message class: M7 - Inventory Management and Physical Inventory

• Message number: 396

• Message text: Quantity in PO unit of measure is zero -> No tolerance checks possible

What causes this issue?

The system has converted the quantity entered in the
<DS:GLOS.3526BFE6AFAB52B9E10000009B38F974>unit of entry</>
into the
<DS:GLOS.3526C0C9AFAB52B9E10000009B38F974>order unit</>. The result of
the conversion is a quantity lower than 0,001. As it is only possible to
have three decimal places for a quantity, a smaller quantity
(such as 0,0003) is interpreted by the system as 0,000.
The quantity in the order unit cannot therefore be used for the
tolerance check for the quantity entered in the
<DS:GLOS.3526C0CDAFAB52B9E10000009B38F974>purchase order price unit</>.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

You have entered a quantity manually in the purchase order price unit.
A quantity
in the purchase order price unit of 0,000 is therefore not allowed.
The system cannot post the document.

How to fix this error?

Check the quantity in the unit of entry. Enter the quantity (not smaller
than 0,001) directly in the order unit and enter the order unit as the
unit of entry.
If the quantity entered is correct, check the conversion factor defined
in the material master record.
If this is also correct, this means that units of measure defined
in the material master record are unsuitable for Inventory
Management.
INCLUDE NA_SYSTEMVERWALTUNG OBJECT DOKU ID TX LANGUAGE EN

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message M7396 - Quantity in PO unit of measure is zero -> No tolerance checks possible ?

  The SAP error message M7396, which states "Quantity in PO unit of measure is zero -> No tolerance checks possible," typically occurs in the context of inventory management or procurement processes when there is an issue with the quantity specified in a Purchase Order (PO). Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Zero Quantity: The primary cause of this error is that the quantity specified in the Purchase Order (PO) is zero. This can happen if the PO was created incorrectly or if there was an error during data entry.
  Incomplete Data: The PO may not have been fully populated with the necessary data, leading to a zero quantity being recorded.
  Document Status: The status of the PO might be such that it does not allow for processing, possibly due to it being in a draft state or not being fully approved.
  Tolerance Limits: The system is unable to perform tolerance checks because there is no quantity to check against.
  
  Solution:
  
  Check the Purchase Order: Review the Purchase Order in question to ensure that the quantity is correctly entered. If it is zero, update it with the correct quantity.
  Recreate the PO: If the PO is found to be incorrectly created or corrupted, consider deleting it and creating a new one with the correct details.
  Review Document Status: Ensure that the PO is in a status that allows for processing. If it is in a draft or blocked state, resolve any issues preventing it from being processed.
  Consult with Procurement Team: If you are unsure about the correct quantity or the status of the PO, consult with your procurement or purchasing team for guidance.
  Check Configuration: If this error occurs frequently, it may be worth checking the configuration settings related to tolerance checks and PO processing in your SAP system.
  
  Related Information:
  
  Transaction Codes: You can use transaction codes like ME23N (Display Purchase Order) to view the details of the PO and check the quantity.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its system, and there may be specific notes addressing this issue.
  User Authorization: Ensure that you have the necessary authorizations to make changes to the Purchase Order.
  Training and Documentation: If this error is common among users, consider providing training or documentation on how to properly create and manage Purchase Orders in SAP.
  
  By addressing the root cause of the zero quantity in the Purchase Order, you should be able to resolve the M7396 error and proceed with your procurement processes.