How To Fix M7397 - Postprocessing records exist for reservation &1, item &2

SAP Error Message - Details

• Message type: E = Error

• Message class: M7 - Inventory Management and Physical Inventory

• Message number: 397

• Message text: Postprocessing records exist for reservation &1, item &2

What causes this issue?

You are posting a goods receipt for a reservation.
The system has noticed that at least one item already has postprocessing
records. This might come from picking using transaction MB26. If more
than one postprocessing record exists for a reservation, if the system
issues an error message it will relate only to the last item.

System Response

To avoid multiple withdrawals, the system sends a message.

Depending on your Customizing settings, this is either an error or
warning message.

How to fix this error?

Check in transaction <DS:TRAN.COGI>COGI</> to see whether you can
correct the postprocessing records. You can also delete them in this
transaction. If you delete the records in COGI, they are available for
posting again using the Inventory Management transactions.
You can switch this error message off in Customizing, transaction
<DS:TRAN.OMCQ>OMCQ</>, or you can change the message type.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message M7397 - Postprocessing records exist for reservation &1, item &2 ?

  The SAP error message M7397 indicates that there are postprocessing records for a reservation, which prevents certain actions from being completed. This typically occurs when there are outstanding tasks or issues related to the reservation that need to be addressed before proceeding.
  Cause:
  The error message M7397 is triggered when:
  
  There are open postprocessing records associated with the specified reservation and item.
  The reservation is in a state that requires further action, such as confirmation, deletion, or adjustment.
  The system is trying to perform an operation (like deletion or modification) on a reservation that has pending tasks or issues.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Postprocessing Records:
  
  Use transaction code MB25 (or MB26) to display the postprocessing records for the reservation.
  Identify the specific issues or tasks that are outstanding.
  
  
  
  Address Outstanding Issues:
  
  Depending on the nature of the postprocessing records, you may need to:
  
  Confirm the reservation if it is pending confirmation.
  Resolve any discrepancies or errors that are causing the postprocessing records to exist.
  Complete any necessary follow-up actions related to the reservation.
  
  
  
  
  
  Delete or Modify the Reservation:
  
  If you need to delete or modify the reservation, ensure that all postprocessing records are cleared first.
  After addressing the outstanding issues, attempt the operation again.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources for specific guidance related to the type of reservation and the nature of the postprocessing records.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  MB25: Display Postprocessing Records
  MB26: Display Postprocessing Records for Reservations
  MB21: Create Reservation
  MB22: Change Reservation
  MB23: Display Reservation
  
  
  
  SAP Notes:
  
  Check for any relevant SAP Notes that may provide additional insights or solutions related to this error message.
  
  
  
  User Roles and Permissions:
  
  Ensure that you have the necessary permissions to view and modify reservations and postprocessing records.
  
  
  
  By following these steps, you should be able to identify and resolve the underlying issues causing the M7397 error message in SAP.