How To Fix LSO_TM208 - Logon error. Please check your user name and password

SAP Error Message - Details

• Message type: E = Error

• Message class: LSO_TM - Learning Solution: Training Management

• Message number: 208

• Message text: Logon error. Please check your user name and password

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message LSO_TM208 - Logon error. Please check your user name and password ?

  The SAP error message LSO_TM208 indicates a logon error, specifically related to the user name and password. This error typically occurs when a user attempts to log into the SAP Learning Solution (LSO) and the system cannot authenticate the provided credentials. Here are the potential causes, solutions, and related information for this error:
  Causes:
  
  Incorrect Username or Password: The most common cause is that the user has entered an incorrect username or password.
  User Account Lockout: The user account may be locked due to multiple failed login attempts.
  Expired Password: The password may have expired and needs to be reset.
  User Not Authorized: The user may not have the necessary authorizations to access the LSO module.
  System Configuration Issues: There may be issues with the SAP system configuration or user management settings.
  Network Issues: Connectivity problems between the client and the SAP server could also lead to logon failures.
  
  Solutions:
  
  Verify Credentials: Double-check the username and password for accuracy. Ensure that the Caps Lock key is not inadvertently activated.
  Reset Password: If the password is forgotten or expired, use the password reset functionality or contact your system administrator to reset it.
  Unlock Account: If the account is locked, the system administrator can unlock it.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the LSO module. This may require assistance from an SAP security administrator.
  Review System Logs: Check the SAP system logs for any additional error messages or information that could provide insight into the issue.
  Network Connectivity: Ensure that there are no network issues preventing access to the SAP server. Test connectivity and resolve any network-related problems.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the LSO module and logon errors.
  User Management: Familiarize yourself with the user management and authorization concepts in SAP, as they are crucial for troubleshooting access issues.
  Documentation: Refer to the SAP Help Portal for documentation on user management and troubleshooting logon issues.
  
  If the problem persists after trying the above solutions, it may be necessary to escalate the issue to your IT support team or SAP Basis team for further investigation.