How To Fix LSO_COLLABORATION004 - &1 is not a valid Portal user

SAP Error Message - Details

• Message type: E = Error

• Message class: LSO_COLLABORATION - Integration SAP Learning Solution => Collaboration Room

• Message number: 004

• Message text: &1 is not a valid Portal user

What causes this issue?

The user you have entered is not a valid user in the Enterprise Portal.

System Response

The operation has been terminated.

How to fix this error?

Enter a valid Enterprise Portal user.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message LSO_COLLABORATION004 - &1 is not a valid Portal user ?

  The SAP error message LSO_COLLABORATION004 indicates that a user is not recognized as a valid Portal user in the context of SAP Learning Solution (LSO) collaboration features. This error typically arises when there is an attempt to access a collaborative feature or content that requires a valid user account in the SAP Enterprise Portal.
  Causes:
  
  User Not Created in Portal: The user attempting to access the feature may not have been created in the SAP Enterprise Portal.
  User Not Assigned to the Correct Roles: The user may exist in the portal but lacks the necessary roles or permissions to access the LSO collaboration features.
  User Status Issues: The user account may be inactive or locked, preventing access.
  Synchronization Issues: There may be synchronization problems between the SAP backend and the Portal, leading to the user not being recognized.
  Incorrect User ID: The user ID being used may be incorrect or misspelled.
  
  Solutions:
  
  
  Check User Creation:
  
  Verify that the user exists in the SAP Enterprise Portal. You can do this by navigating to the user management section of the portal.
  
  
  
  Assign Roles:
  
  Ensure that the user has the necessary roles assigned to access the LSO collaboration features. This can be done through the portal's role management.
  
  
  
  Check User Status:
  
  Confirm that the user account is active and not locked. If it is locked, unlock the account.
  
  
  
  Synchronize User Data:
  
  If there are synchronization issues, you may need to run the synchronization process between the SAP backend and the Portal to ensure that all user data is up to date.
  
  
  
  Verify User ID:
  
  Double-check the user ID being used to ensure it is correct. Look for any typos or formatting issues.
  
  
  
  Consult Logs:
  
  Check the system logs for any additional error messages or information that could provide more context about the issue.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Review the SAP Learning Solution documentation for details on user management and collaboration features.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue related to the error message LSO_COLLABORATION004.