How To Fix LSO_COLLABORATION002 - No logon ticket could be generated for user &

SAP Error Message - Details

• Message type: E = Error

• Message class: LSO_COLLABORATION - Integration SAP Learning Solution => Collaboration Room

• Message number: 002

• Message text: No logon ticket could be generated for user &

What causes this issue?

The logon ticket for logging onto the external system could not
be generated.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check whether the user exists and whether or not it is locked.
Check the validity of the password.
Check the profile parameter login/create_sso2_ticket. It must be
set up in such a way that the system generates logon tickets.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message LSO_COLLABORATION002 - No logon ticket could be generated for user & ?

  The SAP error message LSO_COLLABORATION002 indicates that the system was unable to generate a logon ticket for the specified user. This issue typically arises in the context of SAP Learning Solution (LSO) or when integrating with other systems that require authentication.
  Causes:
  
  User Credentials: The user may not have valid credentials or may not be properly set up in the system.
  Authorization Issues: The user may lack the necessary authorizations to generate a logon ticket.
  System Configuration: There may be issues with the configuration of the SAP system, such as incorrect settings in the Single Sign-On (SSO) configuration.
  Network Issues: There could be network connectivity problems preventing the system from communicating with the authentication service.
  Expired or Invalid Logon Ticket: If the user has an expired or invalid logon ticket, the system may fail to generate a new one.
  User Lockout: The user account may be locked or inactive.
  
  Solutions:
  
  Check User Credentials: Verify that the user has valid credentials and is correctly set up in the SAP system.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the system and generate a logon ticket.
  Check SSO Configuration: If using Single Sign-On, review the configuration settings to ensure they are correct. This includes checking the trust relationship between systems.
  Network Connectivity: Ensure that there are no network issues preventing communication with the authentication service.
  Reset User Password: If the user’s password is suspected to be the issue, reset it and try again.
  Unlock User Account: If the user account is locked, unlock it and attempt to log in again.
  Check System Logs: Review system logs for any additional error messages or warnings that could provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to LSO and logon ticket issues for any patches or updates that may address the problem.
  Documentation: Review SAP documentation on user management and authentication methods for best practices.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the error message LSO_COLLABORATION002.