How To Fix LSO868 - An error occurred while checking the subscription to the course program

LSO868 - Overview

• Message type: E = Error

• Message class: LSO - Publisher and Learner Account

• Message number: 868

• Message text: An error occurred while checking the subscription to the course program

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message LSO868 - An error occurred while checking the subscription to the course program ?

  The SAP error message LSO868, which states "An error occurred while checking the subscription to the course program," typically occurs in the context of SAP Learning Solution (LSO) when there is an issue with a user's subscription to a course or course program. Here are some common causes, potential solutions, and related information:
  Causes:
  
  User Authorization Issues: The user may not have the necessary authorizations to access the course or course program.
  Course Program Configuration: There may be issues with the configuration of the course program itself, such as missing prerequisites or incorrect settings.
  Data Inconsistencies: There could be inconsistencies in the data related to the course or user, such as incorrect user status or course status.
  Technical Errors: There may be underlying technical issues, such as problems with the database or application server.
  
  Solutions:
  
  
  Check User Authorizations:
  
  Ensure that the user has the appropriate roles and authorizations to access the course program. This can be done by