How To Fix LSO862 - SCORM 1.2 data could not be found for the participations

SAP Error Message - Details

• Message type: E = Error

• Message class: LSO - Publisher and Learner Account

• Message number: 862

• Message text: SCORM 1.2 data could not be found for the participations

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message LSO862 - SCORM 1.2 data could not be found for the participations ?

  The SAP error message LSO862 indicates that there is an issue with the SCORM 1.2 data for a specific participation in the SAP Learning Solution (LSO). This error typically arises when the system is unable to locate the necessary SCORM data for a learner's participation in a course. Here are some potential causes, solutions, and related information for this error:
  Causes:
  
  Missing SCORM Data: The SCORM data for the specific course or learner participation may not have been uploaded or saved correctly in the system.
  Incorrect Configuration: The SCORM course may not be configured properly in the SAP Learning Solution, leading to issues in data retrieval.
  Database Issues: There may be issues with the database where the SCORM data is stored, such as corruption or misconfiguration.
  User Permissions: The user may not have the necessary permissions to access the SCORM data.
  Course Deletion or Archiving: The course associated with the participation may have been deleted or archived, making the SCORM data unavailable.
  
  Solutions:
  
  Check SCORM Data Upload: Verify that the SCORM package has been uploaded correctly to the SAP Learning Solution. If not, re-upload the SCORM package.
  Review Course Configuration: Ensure that the course is configured correctly in the system. Check the settings related to SCORM compliance and data tracking.
  Database Integrity Check: Perform a database integrity check to ensure that there are no issues with the data storage. Consult with your database administrator if necessary.
  User Permissions Review: Check the user permissions to ensure that the learner has the appropriate access rights to view the SCORM data.
  Course Status: Verify the status of the course in question. If it has been archived or deleted, you may need to restore it or create a new instance of the course.
  Consult SAP Support: If the issue persists, consider reaching out to SAP support for further assistance. They may provide patches or updates that address the issue.
  
  Related Information:
  
  SCORM Compliance: Understanding SCORM (Sharable Content Object Reference Model) compliance is crucial for ensuring that e-learning content is properly tracked and reported within the LMS.
  SAP Learning Solution Documentation: Refer to the official SAP documentation for the Learning Solution for detailed information on SCORM integration and troubleshooting.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the issue related to the LSO862 error message in SAP.