How To Fix LSO719 - Participation in a course that was not passed cannot be followed up

SAP Error Message - Details

• Message type: E = Error

• Message class: LSO - Publisher and Learner Account

• Message number: 719

• Message text: Participation in a course that was not passed cannot be followed up

What causes this issue?

Participation in a course that the participant did not pass cannot be
followed up.

System Response

According to the follow-up control options, only participation in a
course that the participant passed can be followed up.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message LSO719 - Participation in a course that was not passed cannot be followed up ?

  The SAP error message LSO719 indicates that a user is attempting to follow up on a course participation that was not passed. This typically occurs in the context of SAP Learning Solution (LSO), where users are enrolled in courses and their performance is tracked.
  Cause:
  The error arises when:
  
  A user has participated in a course but did not achieve a passing grade or completion status.
  The system is configured to prevent follow-up actions (like certifications, further training, etc.) for courses that were not successfully completed.
  
  Solution:
  To resolve this error, consider the following steps:
  
  
  Check Course Status: Verify the status of the course participation. If the course was not passed, the user may need to retake the course or complete any required assessments.
  
  
  Retake the Course: If the course allows for retakes, the user should enroll again and complete the necessary requirements to pass.
  
  
  Review Configuration: If you are an administrator, check the configuration settings in the SAP LSO system. Ensure that the follow-up actions are correctly set up for courses that can be retaken or for which exceptions can be made.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific instructions on handling course participation statuses and follow-up actions.
  
  
  Contact Support: If the issue persists or if you believe it is a system error, consider reaching out to SAP support for further assistance.
  
  
  Related Information:
  
  Course Completion Criteria: Understand the criteria for passing courses in your organization’s SAP LSO setup.
  User Training: Ensure that users are aware of the requirements for course completion and the implications of not passing.
  System Configuration: Familiarize yourself with the configuration settings in SAP LSO that govern course participation and follow-up actions.
  
  By addressing the underlying cause of the error and following the appropriate steps, users can successfully navigate the issue and continue their learning journey within the SAP Learning Solution.