How To Fix LSO052 - 'External Training Provider' infotype (5043) is missing for organizer

SAP Error Message - Details

• Message type: E = Error

• Message class: LSO - Publisher and Learner Account

• Message number: 052

• Message text: 'External Training Provider' infotype (5043) is missing for organizer

What causes this issue?

The course type is flagged in the <ZK>Delivery Method</> infotype
(5007) as a WBT that is addressed by means of an external Learning
Management System.
The organizer of the course is determined by means of the relationship
<ZK>is organized by</> (A036).
The <ZK>External Training Provider</> infotype (5043) <ZH>must</> be
stored for organizers of external WBTs since this is used to determine
the control data required for communicating with the external system.

System Response

No booking will be made for the WBT.

How to fix this error?

If you are attempting to make a booking for the course, contact your
training administrator about the error.
If the error occurred during administration of the course catalog,
check the settings made for the <ZK>External Training Provider</>
infotype (5043) stored for the course.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message LSO052 - 'External Training Provider' infotype (5043) is missing for organizer ?

  The SAP error message LSO052 indicates that the "External Training Provider" infotype (5043) is missing for the specified organizer in the Learning Solution (LSO) module. This error typically arises when the system is trying to process a training event or course that requires information about the external training provider, but that information is not available for the specified organizer.
  Cause:
  
  Missing Infotype Data: The primary cause of this error is that the infotype 5043 (External Training Provider) has not been maintained for the employee or user who is designated as the organizer of the training event.
  Incorrect Configuration: There may be issues with the configuration of the Learning Solution module, particularly related to the setup of external training providers.
  Organizational Structure Changes: Changes in the organizational structure or personnel assignments may lead to missing or outdated infotype data.
  
  Solution:
  To resolve the LSO052 error, you can follow these steps:
  
  
  Maintain Infotype 5043:
  
  Go to the SAP transaction code PA30 (Maintain HR Master Data).
  Enter the personnel number of the organizer.
  Select the infotype 5043 (External Training Provider).
  If the infotype is missing, create a new record and fill in the necessary details, including the external training provider information.
  Save the changes.
  
  
  
  Check Organizational Assignment:
  
  Ensure that the organizer is correctly assigned to the relevant organizational unit and that their role as an organizer is properly defined.
  
  
  
  Review Configuration:
  
  If you have access to configuration settings, check the settings related to external training providers in the Learning Solution module to ensure they are correctly set up.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on maintaining infotype 5043 and configuring external training providers.
  
  
  
  Testing:
  
  After making the necessary changes, test the training event or course again to ensure that the error has been resolved.
  
  
  
  Related Information:
  
  Infotype 5043: This infotype is used to store information about external training providers associated with an employee or organizer in the Learning Solution.
  Learning Solution (LSO): This is a module within SAP that manages training and development activities, including course management, training events, and external training providers.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who specializes in the Learning Solution module.