How To Fix LCM_ESIGN005 - Error in DocuSign Integration

SAP Error Message - Details

• Message type: E = Error

• Message class: LCM_ESIGN - ESign messages

• Message number: 005

• Message text: Error in DocuSign Integration

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message LCM_ESIGN005 - Error in DocuSign Integration ?

  The SAP error message LCM_ESIGN005 typically indicates an issue with the integration between SAP and DocuSign, particularly related to electronic signatures. This error can arise due to various reasons, including configuration issues, authentication problems, or data inconsistencies.
  Possible Causes:
  
  Authentication Issues: The integration may fail if the credentials used to connect to DocuSign are incorrect or have expired.
  Configuration Errors: Incorrect settings in the SAP system or in the DocuSign account can lead to this error. This includes API keys, endpoint URLs, or other integration parameters.
  Network Issues: Connectivity problems between SAP and DocuSign can also trigger this error.
  Data Format Issues: If the data being sent to DocuSign does not meet the required format or contains invalid values, it can cause the integration to fail.
  DocuSign Account Limitations: If the DocuSign account has reached its limits (e.g., number of envelopes sent), it may prevent further transactions.
  
  Solutions:
  
  Check Credentials: Verify that the API credentials (username, password, integration key) used for the DocuSign integration are correct and have not expired.
  Review Configuration: Ensure that all integration settings in both SAP and DocuSign are correctly configured. This includes checking the API endpoint, authentication method, and any other relevant parameters.
  Test Connectivity: Check the network connection between SAP and DocuSign. You can use tools like ping or traceroute to diagnose connectivity issues.
  Validate Data: Ensure that the data being sent to DocuSign is in the correct format and does not contain any invalid values. Review the documentation for the expected data structure.
  Check DocuSign Account Status: Log in to the DocuSign account to check for any alerts or notifications regarding account limits or issues.
  Review Logs: Check the SAP application logs for more detailed error messages that can provide additional context about the failure.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for the specific version you are using, as it may provide additional insights into the error and its resolution.
  DocuSign API Documentation: Review the DocuSign API documentation for details on the expected request and response formats, as well as error handling.
  Support Forums: Consider checking SAP Community or DocuSign support forums for similar issues and solutions shared by other users.
  Contact Support: If the issue persists after troubleshooting, consider reaching out to SAP or DocuSign support for further assistance.
  
  By following these steps, you should be able to identify and resolve the cause of the LCM_ESIGN005 error in your SAP and DocuSign integration.