How To Fix L3738 - No items to be confirmed were found (external system is active)

SAP Error Message - Details

• Message type: E = Error

• Message class: L3 -

• Message number: 738

• Message text: No items to be confirmed were found (external system is active)

Self-Explanatory Message

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To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message L3738 - No items to be confirmed were found (external system is active) ?

  The SAP error message L3738: No items to be confirmed were found (external system is active) typically occurs in the context of warehouse management or inventory management when trying to confirm goods movements or deliveries. This error indicates that the system is unable to find any items that need confirmation, particularly when an external system is involved in the process.
  Causes:
  
  No Open Confirmations: There may be no items that require confirmation in the system. This can happen if all items have already been confirmed or if there are no items pending confirmation.
  External System Configuration: If an external system (like a third-party logistics provider) is active, it may be managing confirmations, and the SAP system may not have any items to confirm because the external system has already processed them.
  Incorrect Selection Criteria: The selection criteria used to find items for confirmation may be too restrictive or incorrect, leading to no items being found.
  Data Synchronization Issues: There may be issues with data synchronization between the SAP system and the external system, leading to discrepancies in the confirmation status of items.
  User Authorization: The user may not have the necessary authorizations to view or confirm items, leading to the perception that no items are available.
  
  Solutions:
  
  Check for Open Confirmations: Verify if there are any items that actually require confirmation. You can do this by checking the relevant documents or transactions in the system.
  Review External System Settings: If an external system is active, check its configuration and ensure that it is correctly processing confirmations. You may need to coordinate with the team managing the external system.
  Adjust Selection Criteria: Review and adjust the selection criteria used for confirming items to ensure that it encompasses all relevant items.
  Data Synchronization: Ensure that data between the SAP system and the external system is synchronized. This may involve checking for any errors in data transfer or processing.
  User Authorization: Confirm that the user attempting to perform the confirmation has the necessary authorizations. If not, work with your SAP security team to obtain the required access.
  Consult SAP Notes: Check for any relevant SAP Notes or documentation that may address this specific error message or provide additional troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as LT12 (Confirm Transfer Order) or CO11N (Confirm Production Order) to understand where the error is occurring.
  SAP Documentation: Review SAP documentation related to warehouse management and external system integration for best practices and troubleshooting tips.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.