How To Fix L3737 - The TO items to be confirmed should be confirmed from the external system

SAP Error Message - Details

• Message type: E = Error

• Message class: L3 -

• Message number: 737

• Message text: The TO items to be confirmed should be confirmed from the external system

Self-Explanatory Message

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• What is the cause and solution for SAP error message L3737 - The TO items to be confirmed should be confirmed from the external system ?

  The SAP error message L3737, which states "The TO items to be confirmed should be confirmed from the external system," typically occurs in the context of warehouse management and handling unit management. This error indicates that the system expects the confirmation of transfer order (TO) items to be done through an external system rather than directly in SAP.
  Cause:
  
  Integration with External Systems: The error usually arises when there is an integration with an external system (like a third-party logistics provider or a warehouse management system) that is responsible for confirming the transfer orders.
  Configuration Settings: The configuration in SAP may be set up to require confirmations from an external system, which could be due to specific business processes or system settings.
  Incorrect Process Flow: The user may be attempting to confirm TO items directly in SAP when the process is designed to be handled externally.
  
  Solution:
  
  Confirm via External System: Ensure that the confirmation of the TO items is being done through the designated external system as per the business process. Check if the external system is functioning correctly and is able to process the confirmations.
  Review Configuration: If you believe that the confirmation should be allowed directly in SAP, review the configuration settings in the Warehouse Management (WM) module. This may involve checking the settings for the transfer order confirmation process.
  Consult Documentation: Refer to the documentation or guidelines provided for the specific integration with the external system to ensure that all necessary steps are being followed.
  Check User Roles and Authorizations: Ensure that the user attempting to confirm the TO has the necessary roles and authorizations to perform the action, whether in SAP or the external system.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or the support team of the external system for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP related to warehouse management, such as LT03 (Create Transfer Order), LT12 (Confirm Transfer Order), and others.
  Integration Points: Understand the integration points between SAP and the external system, including any middleware or interfaces that may be involved.
  Error Logs: Check system logs or error logs for additional details that may provide more context about the error.
  User Training: Ensure that users are trained on the correct processes for confirming TO items, especially in environments where multiple systems are involved.
  
  By following these steps, you should be able to address the L3737 error effectively.