How To Fix L3585 - Person is not known in HR master record

SAP Error Message - Details

• Message type: E = Error

• Message class: L3 -

• Message number: 585

• Message text: Person is not known in HR master record

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message L3585 - Person is not known in HR master record ?

  The SAP error message L3585, "Person is not known in HR master record," typically occurs when the system cannot find the employee's master data in the Human Resources (HR) module. This can happen for several reasons, and understanding the cause is essential for resolving the issue.
  Causes:
  
  Missing HR Master Data: The employee may not have been created in the HR master data. This can happen if the employee is new and the data has not yet been entered.
  Incorrect Personnel Number: The personnel number being referenced may be incorrect or does not exist in the system.
  Data Deletion: The HR master record for the employee may have been deleted or archived.
  Organizational Assignment Issues: The employee may not be assigned to the correct organizational unit or may not have the necessary data in their record.
  Authorization Issues: The user may not have the necessary authorizations to view the HR master data for the employee.
  
  Solutions:
  
  Check HR Master Data: Verify if the employee's HR master data exists. You can do this by using transaction codes like PA20 (Display HR Master Data) or PA30 (Maintain HR Master Data).
  Verify Personnel Number: Ensure that the personnel number being used is correct. You can cross-check it with the HR department or through the HR master data.
  Create Missing Data: If the HR master record does not exist, create it using transaction PA30 or PA40 (for hiring).
  Check Organizational Assignment: Ensure that the employee is correctly assigned to the relevant organizational unit and that all necessary data is filled in.
  Review Authorizations: If you suspect an authorization issue, check with your SAP security team to ensure that you have the necessary permissions to access the HR data.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PA20, PA30, PA40, and others related to HR master data management.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  HR Configuration: Ensure that the HR module is correctly configured and that all necessary settings are in place for employee data management.
  User Training: Ensure that users are trained on how to properly enter and manage HR master data to prevent future occurrences of this error.
  
  By following these steps, you should be able to identify the cause of the error and implement the appropriate solution. If the issue persists, consider reaching out to your SAP support team for further assistance.