How To Fix KSUR003 - Survey is being saved

SAP Error Message - Details

• Message type: E = Error

• Message class: KSUR -

• Message number: 003

• Message text: Survey is being saved

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message KSUR003 - Survey is being saved ?

  The SAP error message KSUR003, which states "Survey is being saved," typically occurs in the context of SAP's Survey Management or similar modules where surveys or questionnaires are being processed. This message indicates that the system is currently in the process of saving a survey, and it may not be able to perform other actions until the save operation is complete.
  Cause:
  
  Concurrent Operations: The error often arises when multiple users or processes are trying to access or modify the same survey simultaneously.
  Long Processing Time: If the survey is large or complex, it may take longer to save, leading to this message being displayed.
  System Performance Issues: If the SAP system is experiencing performance issues, it may delay the saving process, causing this message to appear.
  Locking Mechanism: SAP uses a locking mechanism to prevent data inconsistencies. If a survey is being edited or saved by one user, other users may receive this message until the lock is released.
  
  Solution:
  
  Wait and Retry: The simplest solution is to wait for a few moments and then try to access the survey again. The save operation may complete shortly.
  Check for Locks: Use transaction codes like SM12 (to check for locks) to see if there are any active locks on the survey. If you find a lock that is no longer needed, you may need to contact your SAP administrator to release it.
  Avoid Concurrent Edits: Ensure that only one user is editing or saving the survey at a time to prevent conflicts.
  System Performance: If the issue persists, check with your IT department to see if there are any performance issues with the SAP system that need to be addressed.
  Log Analysis: Review the system logs (using transaction codes like SLG1) for any additional error messages or warnings that could provide more context about the issue.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the Survey Management module.
  Documentation: Refer to the official SAP documentation for Survey Management for best practices and troubleshooting tips.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the problem continues after trying these solutions, it may be necessary to escalate the issue to your SAP support team for further investigation.