How To Fix KSUR002 - User &1 is editing survey &2

SAP Error Message - Details

• Message type: E = Error

• Message class: KSUR -

• Message number: 002

• Message text: User &1 is editing survey &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message KSUR002 - User &1 is editing survey &2 ?

  The SAP error message KSUR002 indicates that a user is currently editing a survey, and another user is attempting to access or edit the same survey simultaneously. This is a common issue in systems where multiple users may need to work on the same object, and it helps to prevent data inconsistencies.
  Cause:
  
  The primary cause of this error is that the survey (identified by &2) is locked by another user (identified by &1) who is currently editing it. SAP locks objects to ensure that only one user can make changes at a time, preventing conflicts and data corruption.
  
  Solution:
  
  
  Wait for the Other User: The simplest solution is to wait until the user currently editing the survey has finished and released the lock. You can check back later to see if the survey is available for editing.
  
  
  Contact the User: If you know who the user is, you can reach out to them and ask if they can finish their edits or release the lock.
  
  
  Check for Background Jobs: Sometimes, background jobs or processes may also hold locks. Ensure that no background processes are running that might be locking the survey.
  
  
  Use Transaction SM12: If you have the necessary authorizations, you can check for locks in the system using transaction code SM12. This transaction allows you to view and manage locks. You can see which user is holding the lock and, if necessary, you can delete the lock (though this should be done with caution and typically only by an administrator).
  
  
  Review User Permissions: Ensure that users have the appropriate permissions to edit surveys and that there are no conflicts in user roles.
  
  
  System Configuration: If this issue occurs frequently, it may be worth reviewing the system configuration and user workflows to see if there are ways to minimize concurrent editing of the same surveys.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (to view locks) and SE11 (to check table definitions if needed).
  User Training: Ensure that users are trained on how to properly manage surveys and understand the implications of concurrent editing.
  SAP Notes: Check SAP Notes for any known issues or patches related to survey editing and locking mechanisms.
  
  If the problem persists or if you encounter additional issues, consider reaching out to your SAP support team for further assistance.