How To Fix KPT3020 - User settings could not be saved

SAP Error Message - Details

• Message type: E = Error

• Message class: KPT3 - Messages for Plan->Plan or Actual->Plan

• Message number: 020

• Message text: User settings could not be saved

What causes this issue?

An error occurred when the user settings were saved.

System Response

The system could not save the user settings. Processing has been
canceled.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message KPT3020 - User settings could not be saved ?

  The SAP error message KPT3020, which states "User settings could not be saved," typically occurs when there is an issue with saving user-specific settings in the SAP system. This can happen for a variety of reasons. Here are some common causes, potential solutions, and related information:
  Causes:
  
  Authorization Issues: The user may not have the necessary authorizations to save settings in the system.
  Database Issues: There may be a problem with the database connection or the database itself, preventing the saving of user settings.
  User Profile Corruption: The user profile may be corrupted or not properly configured.
  System Configuration: There may be issues with the system configuration that prevent user settings from being saved.
  Temporary System Issues: Sometimes, temporary issues with the SAP system can lead to this error.
  
  Solutions:
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to modify and save user settings. This can be checked by an administrator using transaction code SU53 or by reviewing the user's roles and authorizations.
  
  
  
  Database Connection:
  
  Verify that the database is functioning correctly. Check for any connectivity issues or errors in the database logs.
  
  
  
  User Profile:
  
  If the user profile is suspected to be corrupted, try resetting the user settings. This can be done by deleting the user profile and allowing the system to recreate it.
  
  
  
  System Configuration:
  
  Review the system configuration settings related to user profiles and settings. Ensure that there are no restrictions or misconfigurations.
  
  
  
  Temporary Issues:
  
  If the issue seems to be temporary, try logging out and logging back in, or restarting the SAP GUI. If the problem persists, it may be worth checking with the system administrator to see if there are any ongoing issues with the SAP system.
  
  
  
  SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve the issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SU01 (User Maintenance) and SU53 (Authorization Check) to manage user settings and check authorizations.
  SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  System Logs: Review system logs (transaction SM21) for any related error messages that could provide more context about the issue.
  
  By following these steps, you should be able to diagnose and potentially resolve the KPT3020 error in SAP.